28 Saas Support Jobs

TSE Adobe, F2F drive Noida B. Tech. / MCA 2+ years of Application Support experience in International Technical Support required Working knowledge of different OS including WIN, Mac and UNIX Core Java, JavaScripting, HTML and CSS Webserver Technologies, SaaS Knowledge and understanding of database applications Conceptual understanding of working of REST and Web APIs Experience working in a team environment, managing a diverse workload Outstanding written & verbal communication skills in English with a neutral accent General cultural awareness, particularly for agents who are supporting customers in a region other

2-4 Years Immediate Joiners only Shift: US Shift Experience Required: 2+ years of CSM experience in SaaS support Role & Responsibilities: The Customer Success Representative is responsible for managing and nurturing customer accounts to ensure adoption, retention, and satisfaction with Client solutions. This role acts as a trusted advisor and the primary point of contact throughout the customer journey. Key Responsibilities: 1. Serve as the primary relationship owner for customers from deployment through the entire lifecycle. 2. Engage with at-risk customers to resolve concerns and guide them to a state of satisfaction and readiness for renewal or expansion. 3. Maintain regular engagement wi...

Role Overview: Join NTT DATA, a company known for its technical excellence and innovative solutions, where you can make a difference to clients and society. As a Platform Support Engineer (L2), you will be a subject matter expert providing support on various technical processes to ensure successful resolution of challenging situations. Key Responsibilities: - Support users/administrators of the company platform - Contribute to the growth of best practices for support services - Understand the platform and Cloud technologies for troubleshooting - Prioritize and manage incidents and escalations - Collaborate with cross-functional teams to drive improvement in tools and processes - Perform any ...

******** IMPORTANT *************** send the below information to [HIDDEN TEXT] your current salary in USD per month your expected salary in USD per month your notice period Your CV ***************************************** Company Description Plusvibe.ai is on a mission to revolutionize cold outreach automation tools by providing unlimited email inboxes, warm-up for all accounts, built-in prospect email verification, data enrichment, AI campaign assistance, and more. Role Description This is a full-time remote role for a Technical Customer Support at Plusvibe. This person will be responsible for providing technical support to users, ensuring customer satisfaction, analyzing customer issues, ...

Company Overview: PortPro is at the forefront of the drayage industry, driving change with our innovative web-based operating system. As we continue to grow, we are shaping the largest technology platform in the industry, dedicated to optimizing supply chains and making them more efficient. Joining our team offers you the chance to contribute significantly to a crucial part of the global economy - the supply chain. Our work does not only deliver solutions for ourselves but creates a positive impact on society as a whole. Job Description: Department: Customer Support Role: Technical Support Specialist or Technical Support Representative Provides exceptional customer support assistance to both...

Job Description: Business Real Estate Technology Solutions Experience: 4+ years on client support team Location: Remote JD: Key Responsibilities Customer Support & Communications Deliver fast, friendly, and accurate responses via email, ticketing systems, and (occasionally) phone or video call. Translate customer-reported issues into structured, well-documented tickets using FacilGo's support tools. Lead weekly client update calls and status checks with select strategic customers. Manage customer-facing support trackers with clear, timely updates on ticket progress and resolution. Technical Troubleshooting & Execution Run predefined scripts, queries, or configuration updates in internal syst...

Company Overview: PortPro is at the forefront of the drayage industry, driving change with our innovative web-based operating system. As we continue to grow, we are shaping the largest technology platform in the industry, dedicated to optimizing supply chains and making them more efficient. Joining our team offers you the chance to contribute significantly to a crucial part of the global economy - the supply chain. Our work does not only deliver solutions for ourselves but creates a positive impact on society as a whole. Job Description: Department: Customer Support Role: Technical Support Specialist or Technical Support Representative Provides exceptional customer support assistance to both...

Job Title: Tier 2 Support Engineer Type: Full-time Shift: 24x7 rotational (including weekends) Working hours : 2 Shifts between 8 PM EST to 8 AM EST (i.e. 5:00 AM IST to 6:00 pm IST ) About the Role We are looking for a Tier 2 Support Engineer to join our engineering and support team. This role requires strong technical troubleshooting abilities, especially in managing real-time production issues for enterprise-grade applications. You will be responsible for monitoring system health, triaging incidents, coordinating escalations, and ensuring prompt resolution. In addition to monitoring and incident management, you will also participate in continuous improvement initiatives and contribute to ...

Responsibilities: Handle and execute service requests, triage and diagnose incidents, and support daily platform operations Manage client projects involving hedge fund custodians and administrators, ensuring accurate and timely delivery Train associate-level consultants and act as an escalation point for complex issues Monitor and manage case queue, ensuring effective prioritization and timely resolution Collaborate with internal teams such as Development and Project Management to resolve bugs and improve client satisfaction Advocate for product enhancements to support scalability and evolving client requirements Support client troubleshooting aligned with incident management, problem manage...

Work with customers to help them solve issues they have with using Zenoti Own customer reported issues and see problems through to resolution Consult with customers to ensure their business operations run effectively on Zenoti Follow all defined processes in the team when working on issues Be part of the ticketing system and handle the client reported issues. Be proud of what you work on, obsess about the quality of the work you produce Influence the direction of the product by providing feedback about challenges customers have with using our product What Skills do I need 4 to 8 years in supporting web-based enterprise applications A willingness to solve problems for our customers A technolo...

Description Title - Technical Support Engineer Location Mumbai, India EGNYTE YOUR CAREER. SPARK YOUR PASSION. Role Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 17,000 customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you're not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values: Invested Relationships Fiscal Prudence Candid Conversations About Egnyte Egnyte is the secure multi-cloud platform for content security and governance that ena...

Role Overview: As a Technical Support Specialist or Technical Support Representative at PortPro, you will be responsible for providing exceptional customer support assistance to both internal staff and external stakeholders. Your main duties will include answering inbound chats, emails, and inquiries while acting as a point of escalation within the support team to troubleshoot and diagnose steps to reproduce on more complex technical software-related issues involving PortPro's API, container tracking, myApps connections, and 3rd party integration features. Key Responsibilities: - Provide exceptional customer support assistance to internal staff and external stakeholders - Answer inbound chat...

Key Information Location: Vikhroli, Mumbai Workplace Type Hybrid (3 days WFO) Experience Senior to Expert level (10 years+) Key industry – SaaS solutions, Technology domain Freespace Overview : Our purpose is to organize the world’s workspaces to make them as hybrid-ready and efficient as possible. We operate in over 150+ cities globally, and our workplace solutions enable organizations to optimize their real estate, facilitate hybrid-working that engages employees, create safe and hygienic environments, inform office design and the drive to net zero. We recognise the lack of human-centric intelligence around the use of workspaces has created a disconnect, between individual employees, their...

Role Overview: As the first point of contact for customer inquiries via email, chat, and phone, you will provide prompt and effective resolutions to customer issues, ensuring minimal disruption to their business operations. Your responsibilities will include troubleshooting product issues, maintaining detailed records of customer interactions in the support ticketing system, assisting clients with product configuration, and collaborating with internal teams to escalate critical issues and contribute to product improvements. Key Responsibilities: - Respond to customer inquiries through email, chat, and phone, providing timely and effective solutions to their issues. - Troubleshoot product pro...

About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertipsno SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all. About The Support Team Mixpanel Support is a team of talented problem-solvers from diverse backgrounds. We car...

Role Overview: You will be responsible for meeting the Service Level Agreement with customers, investigating technical issues reported by customers/integrators, logging and tracking the progress of each issue, and ensuring excellent communications with the customer. Additionally, you will work closely with local and central Ingenico teams to provide quick resolutions, lead customer support calls and meetings, and load Ingenico terminals with software packages and key injection processes. Occasional customer site visits and support for pre-sales, development, post-sales, and customization activities will also be part of your role. Key Responsibilities: - Meet the Service Level Agreement with ...

Role Overview: You will report to the EMEA Customer Support Manager and be responsible for meeting the Service Level Agreement with customers, investigating technical issues reported by customers/integrators, logging and tracking the progress of each issue, and ensuring excellent communication with customers. You will work closely with local and central Ingenico teams to offer quick resolutions, lead customer support calls and meetings on technical issues, and be competent at loading Ingenico terminals with software packages and key injection processes. Additionally, you will occasionally visit customer sites to support and participate in technical investigations, support pre-sales and devel...

As a Sales and Customer Success Executive at Kwikpic, you will be a trusted partner guiding users to success. You will play a crucial role in driving adoption, retention, and growth by helping photographers discover powerful AI features, ensuring businesses maximize ROI, and building long-term relationships with customers. Your responsibilities will include lead generation, conversion, onboarding, customer engagement, retention, growth, and providing valuable feedback to shape the product roadmap. To excel in this role, you should have a Bachelor's degree in Business, Communications, or a related field. Additionally, you should have at least 1 year of experience in Sales, Customer Success, A...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The role of Platform Support Engineer (L2) is a developing subject matter expert who exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applicati...

As a Service Management - Tech Support Engineer, you will be responsible for providing customer-facing technical support, particularly for web-based products or e-commerce. The role requires a Bachelor's degree in Computer Science or a related field, or equivalent experience. Additionally, having at least 2 years of experience in customer-facing technical support is essential, with a preference for experience in ServiceNow Development/Administration. To excel in this position, you should possess a demonstrated creative problem-solving approach, strong analytical skills, and proficiency in analyzing log files and standard debugging concepts. Familiarity with incident management, knowledgebase...

Job Summary: As a Technical Support Analyst, you will serve as the first point of contact for customers seeking assistance with our software product. You will resolve technical and application issues efficiently, provide excellent customer service, and collaborate with internal teams to ensure customer satisfaction and resolution. Key Responsibilities: Resolve software and technical inquiries from customers effectively and professionally Collect necessary information to assess and address customer issues Set and manage customer expectations for response and resolution times Research and document technical problems thoroughly Collaborate with other support team members and escalate issues whe...

As the first point of contact for customer inquiries via email, chat, and phone, you will provide prompt and effective resolutions to customer issues, ensuring minimal disruption to their business operations. Your responsibilities will include troubleshooting product issues, maintaining detailed records of customer interactions in the support ticketing system, assisting clients with product configuration, and collaborating with internal teams to escalate critical issues and contribute to product improvements. In this role, you will develop and maintain knowledge base articles, FAQs, and training resources to empower clients with self-service solutions. Your proactive follow-up with clients w...

Your day at NTT DATA The role of Platform Support Engineer (L2) is a developing subject matter expert who exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers. What youll be doing Key Responsibilities: Provides support to users/administrators of the company platform. Supports and contributes to the growth of best practices for delivery of support services. Ensures understanding of the platform, Cloud techno...

Global Customer Support Intern | Night Shifts US EST & PST | 11 Months Internship | Pune You should have Graduated in 2023, 2024 and 2025 ( For 2025 Results Should Have been Out ) Any trainings taken in Cloud, AWS , and other relevant technology areas would add value to your Resume This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer (Intern) works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications. This position requires an individual, wh...

24x7 Shift rotation. Should be prepared to do Night. Monthly rotation. 10 hrs shifts, 4 days a week. 3 Days off. Good background in windows system admin and Linux system administration. Minimum 3 to 4 years of working experience in supporting a hosted SAAS operation. Good understanding of AWS platform and administration. Must have supported a hosted application in some capacity. Should have done release deployments using Jenkins or any other automation tools. Good understanding of monitoring tools like Nagios/Logic Monitor/Sumo logic/Splunk/ etc. Handling case using CRM applications. Good communication skills and able to coordinate zoom calls during Incidents and outages. Good Network basics...