16 Saas Support Jobs

Key Information Location: Vikhroli, Mumbai Workplace Type Hybrid (3 days WFO) Experience Senior to Expert level (10 years+) Key industry – SaaS solutions, Technology domain Freespace Overview : Our purpose is to organize the world’s workspaces to make them as hybrid-ready and efficient as possible. We operate in over 150+ cities globally, and our workplace solutions enable organizations to optimize their real estate, facilitate hybrid-working that engages employees, create safe and hygienic environments, inform office design and the drive to net zero. We recognise the lack of human-centric intelligence around the use of workspaces has created a disconnect, between individual employees, their...

Role Overview: As the first point of contact for customer inquiries via email, chat, and phone, you will provide prompt and effective resolutions to customer issues, ensuring minimal disruption to their business operations. Your responsibilities will include troubleshooting product issues, maintaining detailed records of customer interactions in the support ticketing system, assisting clients with product configuration, and collaborating with internal teams to escalate critical issues and contribute to product improvements. Key Responsibilities: - Respond to customer inquiries through email, chat, and phone, providing timely and effective solutions to their issues. - Troubleshoot product pro...

About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertipsno SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all. About The Support Team Mixpanel Support is a team of talented problem-solvers from diverse backgrounds. We car...

Role Overview: You will be responsible for meeting the Service Level Agreement with customers, investigating technical issues reported by customers/integrators, logging and tracking the progress of each issue, and ensuring excellent communications with the customer. Additionally, you will work closely with local and central Ingenico teams to provide quick resolutions, lead customer support calls and meetings, and load Ingenico terminals with software packages and key injection processes. Occasional customer site visits and support for pre-sales, development, post-sales, and customization activities will also be part of your role. Key Responsibilities: - Meet the Service Level Agreement with ...

Role Overview: You will report to the EMEA Customer Support Manager and be responsible for meeting the Service Level Agreement with customers, investigating technical issues reported by customers/integrators, logging and tracking the progress of each issue, and ensuring excellent communication with customers. You will work closely with local and central Ingenico teams to offer quick resolutions, lead customer support calls and meetings on technical issues, and be competent at loading Ingenico terminals with software packages and key injection processes. Additionally, you will occasionally visit customer sites to support and participate in technical investigations, support pre-sales and devel...

As a Sales and Customer Success Executive at Kwikpic, you will be a trusted partner guiding users to success. You will play a crucial role in driving adoption, retention, and growth by helping photographers discover powerful AI features, ensuring businesses maximize ROI, and building long-term relationships with customers. Your responsibilities will include lead generation, conversion, onboarding, customer engagement, retention, growth, and providing valuable feedback to shape the product roadmap. To excel in this role, you should have a Bachelor's degree in Business, Communications, or a related field. Additionally, you should have at least 1 year of experience in Sales, Customer Success, A...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The role of Platform Support Engineer (L2) is a developing subject matter expert who exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applicati...

As a Service Management - Tech Support Engineer, you will be responsible for providing customer-facing technical support, particularly for web-based products or e-commerce. The role requires a Bachelor's degree in Computer Science or a related field, or equivalent experience. Additionally, having at least 2 years of experience in customer-facing technical support is essential, with a preference for experience in ServiceNow Development/Administration. To excel in this position, you should possess a demonstrated creative problem-solving approach, strong analytical skills, and proficiency in analyzing log files and standard debugging concepts. Familiarity with incident management, knowledgebase...

Job Summary: As a Technical Support Analyst, you will serve as the first point of contact for customers seeking assistance with our software product. You will resolve technical and application issues efficiently, provide excellent customer service, and collaborate with internal teams to ensure customer satisfaction and resolution. Key Responsibilities: Resolve software and technical inquiries from customers effectively and professionally Collect necessary information to assess and address customer issues Set and manage customer expectations for response and resolution times Research and document technical problems thoroughly Collaborate with other support team members and escalate issues whe...

As the first point of contact for customer inquiries via email, chat, and phone, you will provide prompt and effective resolutions to customer issues, ensuring minimal disruption to their business operations. Your responsibilities will include troubleshooting product issues, maintaining detailed records of customer interactions in the support ticketing system, assisting clients with product configuration, and collaborating with internal teams to escalate critical issues and contribute to product improvements. In this role, you will develop and maintain knowledge base articles, FAQs, and training resources to empower clients with self-service solutions. Your proactive follow-up with clients w...

Your day at NTT DATA The role of Platform Support Engineer (L2) is a developing subject matter expert who exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers. What youll be doing Key Responsibilities: Provides support to users/administrators of the company platform. Supports and contributes to the growth of best practices for delivery of support services. Ensures understanding of the platform, Cloud techno...

Global Customer Support Intern | Night Shifts US EST & PST | 11 Months Internship | Pune You should have Graduated in 2023, 2024 and 2025 ( For 2025 Results Should Have been Out ) Any trainings taken in Cloud, AWS , and other relevant technology areas would add value to your Resume This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer (Intern) works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications. This position requires an individual, wh...

24x7 Shift rotation. Should be prepared to do Night. Monthly rotation. 10 hrs shifts, 4 days a week. 3 Days off. Good background in windows system admin and Linux system administration. Minimum 3 to 4 years of working experience in supporting a hosted SAAS operation. Good understanding of AWS platform and administration. Must have supported a hosted application in some capacity. Should have done release deployments using Jenkins or any other automation tools. Good understanding of monitoring tools like Nagios/Logic Monitor/Sumo logic/Splunk/ etc. Handling case using CRM applications. Good communication skills and able to coordinate zoom calls during Incidents and outages. Good Network basics...

24x7 Shift rotation. Should be prepared to do Night. Monthly rotation. 10 hrs shifts, 4 days a week. 3 Days off. Good background in windows system admin and Linux system administration. Minimum 3 to 4 years of working experience in supporting a hosted SAAS operation. Good understanding of AWS platform and administration. Must have supported a hosted application in some capacity. Should have done release deployments using Jenkins or any other automation tools. Good understanding of monitoring tools like Nagios/Logic Monitor/Sumo logic/Splunk/ etc. Handling case using CRM applications. Good communication skills and able to coordinate zoom calls during Incidents and outages. Good Network basics...

24x7 Shift rotation. Should be prepared to do Night. Monthly rotation. 10 hrs shifts, 4 days a week. 3 Days off. Good background in windows system admin and Linux system administration. Minimum 3 to 4 years of working experience in supporting a hosted SAAS operation. Good understanding of AWS platform and administration. Must have supported a hosted application in some capacity. Should have done release deployments using Jenkins or any other automation tools. Good understanding of monitoring tools like Nagios/Logic Monitor/Sumo logic/Splunk/ etc. Handling case using CRM applications. Good communication skills and able to coordinate zoom calls during Incidents and outages. Good Network basics...

Job Title: L1 Application Support B2B Platform Location: WFO Employment Type: Full-Time Experience Required: 3+ Years Shift: IST or Global Support (based on business needs) Job Summary: We are looking for a proactive and analytical L1 Application Support to provide first-line support for our B2B platform. You will be responsible for diagnosing and resolving basic issues, researching edge cases, and supporting end-users in navigating and utilizing the platform effectively. This role is ideal for individuals with a passion for a B2B platforms, customer service, and problem-solving. Key Responsibilities: Provide L1-level support for users of the B2B platform via tickets, email, or chat. Investi...