Senior Monitoring Solution Expert

Main responsibilities:

In an Operational and Tactical role:

The Monitoring Solution Expert is responsible for the design, implementation and deployment of application and infrastructure performance monitoring according to the application SLA.

For clients the Monitoring Solution Expert is in charge of analysing the target application and infrastructure architecture, design and implement the appropriate monitoring. Interaction happens with both the system owners and operational teams to measure, control and publish performance.

The Monitoring Solution Expert is the point of contact for monitoring demands of project teams during design phase and operational teams during run phase

o Analyse system architecture to determine appropriate system metrics

o Collect functional requirements and translate into technical monitoring configurations leveraging existing tool and capabilities

o Design the monitoring reports and publishing capability according to the SLA.

o Actively participate in remediations and troubleshooting scenarios to secure monitoring platform availability and performance.

o Foster monitoring tool adoption by educating and consulting end users to leverage full value of existing monitoring solutions

o Lead user groups to promote monitoring service capabilities and features to end user community

In a Strategic Role

o Design and implementation of the toolsets necessary to cover monitoring needs.

o Contribute to Monitoring strategy definition with Service and Product Owners

o Design develop new monitoring capabilities in closed collaboration with customers

o Continuously analyse monitoring tool market enabling strategic decision making on in Sanofi monitoring roadmap

About you

Team management

Network coordination

Functional management of small to medium internal team

Management of external consultants/vendors (Tool expertise and Scripting development)

Technical knowledge

Broad knowledge and experience around application development and deployment lifecycle

Windows, Linux and Unix operating system

Medium skills on RDBMS (Oracle, MSSQL, MySQL) and SQL language

Strong knowledge of application performance monitoring in on-prem, hybrid and cloud based environments

Strong understanding on Telemetry Data concept (Metrics/Logs/Traces), data models and standards (CIM, OpenTelemetry etc.)

Advanced skills in SPLUNK Cloud (SaaS)

SPLUNK component architecture

SPLUNK input knowledge on various technologies and formats (file, RDBMS, EMS, snmp, API etc.)

SPLUNK SPL search language

• search tuning and optimization
• aggregate data from various data sources
• implement business transaction monitoring based on ingested logs from multiple sources correlated by correlation appropriate criteria

Manage and operate SPLUNK in a large enterprise context with high level of automation

SPLUNK dashboarding and reporting (Classic and Dashboarding Studio)

End-2-End Transaction Flow monitoring:

• Ability to identify all components involved in a transaction and document the expected flow and dependencies
• Determine key checkpoints in the transaction lifecycle, Identify potential bottlenecks and single points of failure
• Link logs and events across different systems and create a unified view of the entire transaction journey

Advanced skills on DataDog

• Platform management
• DataDog integrations (Log, Synthetic, RDBMS, Cloud, Middleware, Java, .Net etc.)
• Agent configuration and management
• Object tagging, Dashboarding and Reporting

Good overview on the overall monitoring solution market and future evolution streams

Strong knowledge of IT architectures in hybrid environments and their associated capacities/constraints

Good knowledge in shared application hosting platforms and their associated capacities/constraints

Good knowledge of the cloud hosting services

Communication

• Possess strong oral and written communications skills in order to interact efficiently with the different project actors: Business analysts, Application Architects, Application Owners, System Engineers...
• English (fluent spoken and written)
• Demonstrates the experience and ability to work independently and/or supervise a team of consultants.
• Proven networking and communication skills

Project Management

• Manage small to medium evolution and deployment projects leading a project team (5 people max)

ITSM/ITIL

• Good understanding of incident, change, problem and request management concept in large enterprise IT environments
• Good understanding of CMDB and asset management

Organization/planning

• Manage their priorities according to projects urgencies and enterprise strategy
• Autonomous way of working
• Coordination of multiple project actors: Business Analysts, system engineers, Application Architects
• Reactivity Sense of urgency

Work experience

• 5 years of experience in different IT disciplines
• 2 years of experience in Application Monitoring