Senior Merchandiser

Job Description

Role & responsibilities Team Leadership: Lead and manage a team of 10+ employees, ensuring accuracy, productivity, and timely completion of tasks. Client Management: Oversee client satisfaction, including sample approvals, order management, and on-time delivery. Address client feedback and concerns proactively. Reporting & Collaboration: Conduct regular meetings with management to discuss team performance, client needs, and process improvements. Documentation & SOPs: Maintain up-to-date client documents, order processes, and quality manuals. Develop Standard Operating Procedures (SOPs) to streamline operations. Client Visits & Feedback: Regularly visit clients for order closure, feedback, and to ensure satisfaction. Market Insights: Stay updated on industry trends and introduce new collections to clients in a timely manner. Communication: Coordinate with sales teams, clients, and factories to ensure smooth operations and timely deliveries. Performance Reviews: Conduct monthly and quarterly performance evaluations for your team, setting goals for improvement Preferred candidate profile Experience: 3-4 years leading a team of 10+ in apparel/textile merchandising. Communication: Excellent written and spoken English. Crisis Management: Ability to handle pressure and manage crises effectively. Time Management: Strong focus on meeting deadlines and ensuring client satisfactio