Job
Description
Job Title: Marketing & Customer Engagement Executive Location: Civil Lines, New Delhi Industry: Luxury Retail – Jewellery Experience Required: 2–5 years (experience in luxury retail, hospitality, fashion, or lifestyle segments preferred) Reporting To: Founder/Promoter About the Role: We are looking for a smart, polished, and customer-focused Marketing & Customer Engagement Executive to strengthen our brand presence and deliver an exceptional client experience. This unique role blends marketing strategy with front-line customer interaction, making you the face and voice of our exclusive jewellery brand. Key Responsibilities: Marketing & Brand Promotion Plan and execute showroom-level marketing initiatives to attract premium clientele Manage showroom's digital presence — social media updates, engagement, basic content coordination Support photo shoots, influencer visits, and collaborations for brand promotion Assist in organizing events, trunk shows, and exclusive client previews Track and report marketing campaign results to suggest improvements Customer Engagement & Support Greet walk-in clients and ensure a luxury experience aligned with the brand’s identity Handle inquiries through calls, messages, emails, and social media with professionalism and warmth Maintain a client database (CRM), follow up with leads, and manage post-sale engagement Coordinate with the sales and design team to resolve client queries, order updates, and service requests Support loyalty programs, client gifting, and special occasion communications Key Requirements: Graduate/Postgraduate in Marketing, Mass Communication, or Hospitality 2–5 years of experience in luxury retail, premium hospitality, or fashion Excellent verbal and written communication in English and local language High emotional intelligence and customer service orientation Presentable, courteous, and confident with high-end clientele Comfortable using CRM tools, WhatsApp Business, social media, and basic MS Office Willing to work weekends and showroom events as needed Created by : PeopleElevate Consulting Pvt. Ltd. What We Offer: Exposure to luxury retail clientele and high-end brand marketing Elegant, supportive, and growth-driven work environment Competitive salary with incentives and performance bonuses Opportunity to work on exclusive events and campaigns Job Type: Permanent Pay: ₹10,248.12 - ₹38,653.03 per month Schedule: Day shift Weekend availability Work Location: In person
