Senior Manager/AGM- Direct Sales Regional Lead

1. Pre-Sales Management:

• Oversee call center operations to ensure prompt and effective lead qualification.
• Develop and monitor scripts, lead management systems, and follow-up strategies to improve lead conversion rates.
• Track and analyze call center metrics and optimize processes for better performance.

2. Lead Generation & Digital Campaigns:

• Provide strategic inputs for digital marketing campaigns, including ad placements, creative messaging, and audience targeting to drive high-quality leads.
• Work closely with the marketing team to monitor campaign performance and make real-time optimizations.

3. On-Ground Activation & BTL Strategies:

• Plan, execute, and monitor BTL (Below-The-Line) marketing activities to increase brand visibility and generate leads.
• Identify and implement corporate activations and partnerships for targeted outreach to potential customers.

4. Customer Engagement & Deal Closure:

• Assist sales teams by interacting with potential customers to understand their requirements and provide tailored solutions.
• Build and maintain strong relationships with key customers to facilitate smooth deal closures.

5. Lead Management Systems & Process Compliance:

• Ensure the effective use of lead management systems such as D4U.
• Monitor lead tagging and capture accurate feedback in the system to track the customer journey and improve conversion rates.

6. Team Leadership & Performance Management:

• Lead, mentor, and motivate the direct sales and pre-sales teams to meet performance objectives.
• Set individual and team targets, track progress, and provide regular feedback for performance improvement.

7. Market Intelligence & Strategy:

• Monitor competitor activities, market trends, and customer preferences to identify new sales opportunities.
• Provide insights to the management team for refining product offerings and sales strategies.

8. Reporting & Analysis:

• Prepare regular reports on lead generation, campaign effectiveness, sales performance, and customer feedback.
• Analyze data to identify patterns and make informed decisions to improve overall sales effectiveness.

Desired Candidate Profile:

1. Minimum 8 to 10 years of experience in end to end call center operations and pre sales.
2. Must have experience in Real Estate/Banking/Financial Services or Insurance industries.