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Senior Manager @VASHI NAVI Mumbai

6 - 10 years

7 - 10 Lacs

Navi Mumbai

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Project Handling Inbound Customer Service Team Handling Customer Service Domestic Voice Process Attrition Management Bpo Customer Service Bpo Voice Escalations Voice Process Aht

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Manage a team of customer service representatives to deliver exceptional inbound voice processing services. Oversee project handling, including AHT management, attrition reduction strategies, and team performance monitoring. Develop and implement effective training programs to improve communication skills among team members. Ensure compliance with quality standards and industry regulations in the BPO domain. Desired Candidate Profile 6-10 years of experience in Inbound Customer Service or similar roles. Strong background in BPO Customer Service, Voice Process, Domestic Voice Process, Project Handling, Team Handling, Escalations, Attrition Management. Excellent customer service skills with ability to handle complex queries and resolve conflicts effectively. MAIN HIGHLIGHTS : 1. Graduation Mandatory 2. Age Limit : 37 3. Should be from BPO Customer services background & worked in some projects 4. Should have Inbound voice process team handling Experience 5. Shift Timing : Male - 7:00 am to 12:30 am +(night shifts) Any 9.5 hours Female - 7:00 am to 8:30 pm (Any 9.5 hours) 6. Week-Off : 5 Days working 2 Rotational Off 7. Salary : Upto 10 LPA CONTACT : MAIL ID : simran.maal@ext.icicilombard.com Meet : SIMRAN KAUR MAAL

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Mumbai

4,000+ Employees

359 Jobs

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    Managing Director & CEO

  • Bhargav Dasgupta

    Executive Director

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