Experience
: 5.00 + years
Salary
: Confidential (based on experience)
Shift
: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type
: Office (Bengaluru)
Placement Type
: Full time Permanent Position
(*Note: This is a requirement for one of Uplers' client - Shaadi.com)What do you need for this opportunity?Must have skills required:Upselling, Cross-selling, Net promoter score, NPS, After sales service, Post sales serviceShaadi.com is Looking for:
What’s This All About?
If you believe love is a serious business (and also a messy, beautiful, high-stakes one), this role is your playground.As the Manager – VIP Service, you’ll lead a crew of 40+ passionate advisors who don’t just handle calls—they rewrite love stories. This isn’t just customer service—it’s customer obsession.You'll blend operations, coaching, customer experience, and tech enablement into one slick, high-impact function. You’ll own outcomes, not just outputs. Real connections > cold conversions.If you've spent 3+ years or more in one role building something that mattered—and loved every minute of the chaos—you're exactly who we're looking for.
What You’ll Do (Like a Pro)
- Read Between the Lines: Customers don’t always say what they need. You’ll train your team to listen harder, respond smarter, and personalize everything.
- Build Love without Friction: Map the journey. Spot the leaks. Kill the clutter. Then rebuild a seamless experience so smooth, it feels like destiny.
- Lead like You Actually Care: Coach, not command. Grow talent. Make your team feel like a championship squad—not a call center.
- Make Tech Work for People: AI, dashboards, automations—bring it all together to eliminate the mundane and elevate the meaningful.
- Run It Like a Founder: You’ll be the GM of your own zone. P&L mind-set. Metrics accountability. Always thinking scale, never settling for survival.
- Turn Tough Days around: Escalations? You own them. Cranky customers? You charm them. You don't deflect—you deliver.
Who You Are
- Customer-first, always: You lose sleep over a bad experience and cheer louder than anyone when your team gets it right.
- Builder energy: You love creating order from chaos, designing systems, and making things better—constantly.
- People whisperer + Data junkie: You manage with heart and with numbers. EQ + IQ = You.
- Been there, built that: At least one solid 3+ year stint where you led a large B2C team and drove real business impact. Stability with velocity? Yes please.
- Pressure-tester: You’ve done hard things, and you’re better for it. Deadlines don’t scare you. Fire drills? You bring the extinguisher and the pep talk.
What You’ll Get
- A mission with meaning: You’re not selling socks. You’re helping people find soulmates.
- Speed, not red tape: We move fast, we fix fast, and we don’t do politics.
- Autonomy + Accountability: Your zone, your team, your growth story.
- Insane learning curve: High-growth org. High-responsibility role. High-reward journey.
- Tribe of doers: Smart, kind, purpose-led teammates who will have your back (and push you forward).
How to apply for this opportunity?
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
