Senior Manager - Student Success

About Anant National University

Anant National University, India’s Premier Design University, is dedicated to training students to devise solutions for global problems through creative thinking.

Our DesignX way is unique in helping young designers develop a better understanding of the context we live in through community immersion, innovation and collaboration. The core of our pedagogy is sustainable design multiplied by a host of knowledge disciplines and technology to make problem solving impactful. Our multidisciplinary undergraduate, postgraduate and doctoral programmes in design, architecture, climate action and visual arts harness the knowledge from various disciplines and traditional practices to integrate it with cutting edge technology to address diverse challenges.

Years of Experienc

• e
  Minimum 10–12 years of experience in the relevant role

s.
Key Responsibility Areas (KR

• As)Serve as the primary contact for student and parent queries, complaints, and feedback, ensuring professional and empathetic handli
• ng.Manage refund, withdrawal, and deferral cases with clarity and adherence to institutional polici
• es.Proactively track and analyse student behaviour, dissatisfaction triggers, and attrition patter
• ns.Collaborate with academic, finance, and administrative teams for timely issue resoluti
• on.Ensure daily MIS and reporting of cases, resolutions, and escalations to management for transparent decision-maki
• ng.Conduct feedback surveys and satisfaction assessments to identify improvement are
• as.Develop and implement containment and crisis management strategies to prevent dropou
• ts.Lead and train the retention team to maintain a positive and proactive communication cultu
• re.Ensure CRM data is updated regularly and accurately reflects student interaction histo

ry.Key Ski

• lls
  Strong interpersonal, communication, and problem-solving ski
• lls.High level of empathy, patience, and professional
• ism.An analytical mindset with the ability to interpret data for actionable insig
• hts.Experienced in MIS preparation, CRM handling, and student engagement report
• ing.Calm, confident, and credible in crisis situat