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Maplecroft
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Senior Manager, Software Engineering I Delivery Lead Services

Senior Manager, Software Engineering I Delivery Lead Services

Maplecroft

10 - 15 years

35 - 40 Lacs

hyderabad

Posted:None| Platform:

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Skills Required

training operational support talent acquisition employee engagement agile scrum delivery operations continuous improvement jira capacity planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

This role will be instrumental in managing talent onboarding, team enablement, and delivery operations, while also playing a part-time Scrum Master role across 3-4 customer engagements. The ideal candidate will be a self-starter with a strong grasp of operational frameworks, agile methodologies, and people management in a fast-paced InsurTech environment.

Required Qualifications:

- Bachelors degree in Engineering, Technology, Business, or a related field.

- 10+ years of experience in IT/Delivery Operations, with 2-3 years in a people operations or agile delivery

support role.

- Prior experience in the Life Insurance and Annuity domain or working with InsurTech platforms.

- Hands-on experience as a Scrum Master or Agile Coach managing multiple teams.

- Proven ability to coordinate across functions (TA, L&D, Delivery, HR) and resolve cross-functional issues.

Preferred Skills:

- Certified Scrum Master (CSM) or SAFe Agilist certification.

- Strong working knowledge of Jira, Confluence, and agile delivery tools.

- Excellent interpersonal, facilitation, and problem-solving skills.

- Experience working in a global delivery model with U.S. client interaction.

What We Offer:

- Exposure to high-growth U.S. InsurTech clients and next-gen insurance technology.

- Opportunities to lead impactful operations initiatives and drive organizational growth.

- A supportive leadership team and clear career advancement path.

- Competitive compensation and benefits package.

Talent Acquisition & Onboarding:

- Partner with the Talent Acquisition team to hire top-tier talent from the insurance/tech industry.

- Ensure timely onboarding of new hires and facilitate smooth integration into delivery teams.

- Continuously refine hiring and onboarding processes to support scalability and quality.

Training & Enablement:

- Collaborate with the Training Manager to organize and deliver structured training programs for new hires.

- Monitor training effectiveness and recommend improvements based on feedback and team needs.

- Ensure teams are equipped with domain knowledge and delivery readiness before project deployment.

Delivery Operations & People Management:

- Act as a liaison between delivery managers and India leadership to identify, escalate, and resolve people

and delivery challenges.

- Provide proactive operational support including capacity planning, bench management, and performance

insights.

- Drive employee engagement initiatives and promote a culture of collaboration and continuous improvement.

Agile Delivery & Scrum Master Duties:

- Serve as a part-time Scrum Master across 3-4 customer accounts; facilitate agile ceremonies and promote

agile best practices.

- Work closely with client teams to understand delivery bottlenecks and coordinate with internal teams to

streamline execution.

- Track and report on team performance, sprint velocity, and delivery metrics.

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Senior Manager, Software Engineering I Delivery Lead Services