Senior Manager - Payments (SD)

ROLEPURPOSE & OBJECTIVE

1. Accountablefor delivering solutions and services related to various paymentsolutions- UPI, IMPS, Cards, AEPS, NEFT, RTGS etc.
2. Establishprocesses and mechanisms designed to ensure consistently highservice performance;
3. Evaluatecustomer feedback and strive to ensure that sound processes andtools are applied to deliver quality professional services andsupport related to payment solutions.
4. Ensurethat services and solutions provided to the market align with theBank s vision and strategy and represents the optimalcombination of what the Bank offers as per NPCI guidelines.

SIZEOF THE ROLE

• CAPEX/ OPEX Budgets - NA
• TotalBuying / Procurement - NA
• TotalRevenue - NA
• PortfolioManaged - NA
• Numberof vendors / consultants - NA
• Numberof portfolio products - NA
• Volumeof products and services - NA
• Quantityof equipment / stocks / projects / etc. - NA
• Creditfiles received / underwritten - NA
• Volumeof new hires onboarded - NA
• Volumeof recruitment etc.- NA

KEYDUTIES & RESPONSIBILITIES OF THE ROLE

Business/Financials

Initiation& planning-Engage with the user team.

• Promotecustomer satisfaction and ensure solutions and upgrades/changesare delivered in scope and on time by managing resourceallocation, skills to projects and the quality of the projectdelivery.

Interfacewith customers, and third parties, about new and ongoingengagements.

• Overseethe wholeness of the solution.
• Communicatequantitative and qualitative solutions and alternatives.
• Keepthe user department informed of the status of thechanges/solutions regularly.
• Lead,implement, test, and manage all payment solutions delivery andactivities using the service/solutions life cycle.
• Hands-ondelivery and implementation of Payment solutions, if need be.
• Leadand support activities to ensure payment solutions and theirdelivery are met per requirement.

Plan,Design, develop, test, and implement solutions in Payments

• Coordinateactivities, resources and information related to system updatedelivery, ensuring it is relevant and up to date.
• Trackthe progress and quality of internal work being performed bytechnical teams.
• Determinethe resources (time, money, equipment, etc.) required to completeand implement each regulatory guideline and change.
• Developa schedule for system/product changes that effectively allocatesresources to the activities and revise as required.
• Regularlyreview the progress and quality of the system changes and ensurethat it meets the scope requirements.
• Provideservice delivery support and direction to the implementation teamfor the following activities: governance, planning,resource/capacity planning, scoping, estimation, implementation,testing, go-live and post-go-live support.

Supportpost implementation

• Drivethe management, resolution of project and support escalations.
• Resourcecapacity planning and line management.
• Workwith the appropriate teams to ensure all implementation phasesare designed, built and delivered.
• Manageand deliver phase gates of delivery required for completion.
• Workwith vendor and partner teams on a day-to-day basis for deliveryand quality management aspects
• Liaisewith internal stakeholders across Program Management and Delivery& external stakeholders to facilitate deliverables
• Ensurethat services and solutions provided to the market align with theBank s vision and strategy and represents the optimalcombination of what the Bank offers.

Informationgathering& assessment for appropriate payment solutions.

• Responsiblefor maintaining and growing stakeholders relationships andwill have a combination of new business payment solutionsrequirements and existing payment solutions expansionresponsibilities.
• Understandhow Business requirements impact business and ensure positiveresults
• Discussall the information gathered with the Head- Payments to arrive atthe critical business requirements or change requests.
• Reviewthe information gathered to do the first level of technicalfeasibility in coordination with the architecture and productteams.
• Prepareimplementation charter and business case and obtain approval forfunding
• Create,maintain, manage, and monitor work plan and all tasks

Customer(Both Internal & External)

VendorManagement

• Overseesourcing, delivery, negotiating and managing outside vendors.
• Usethe network to identify the nearest matching solution for theuser requirements
• Contributeto the creation of offers, contracts and time schedules as wellas to the cost calculation.
• Arrangeand schedule vendor presentation to the Solution Delivery groupand user department.
• Reviewthe project presentations of the multiple vendors and do aninitial screening of the vendors.
• Arrangefor the final presentation by the selected vendors to therelevant authorities for final scrutiny & selection.

Managementof stakeholder

• Monitorday-to-day all the existing business solutions at each stage withthe vendor and update the Head -Payments on the same and escalatefor any issues.
• Engagewith the architecture team for all applications/change managementbeing developed internally.
• Overseecompilation of all related metrics and reports, meetingfacilitation, and activity management.
• Record,Monitor, and track the progress and efforts of UPI, IMPS, AEPS,Cards, NACH, NEFT and RTGS
• Engagewith the architecture team for all applications/change managementto assess the progress against the projected timelines.
• Engageand confirm with the QA team to have the UAT /regression testingcompleted.
• Collaborateand assist the QA team to fix any bugs post movement of changesto the production environment
• Monitorand follow up with the QA team to resolve post-productionchallenges and measure responsiveness.

Feedbackand implementation

• Engagewith the user department to obtain their feedback on the efficacyof the new business solution/change request.
• Applythe feedback appropriately for further improvement.
• Reportto Special Projects /or Project Manager for the strategicprograms, including digital lending platforms.
• Partnerwith Functional Business Analysts, System Analysts & subjectmatter experts to understand and implement functional andtechnical requirements
• Providesystems input to specification phase (e.g., effort estimates,high-level delivery plan) based on impact assessment
• Partnerwith Domain Architects, Development Manager, and SecurityArchitect to ensure solution design complies with enterprisedesign principles, security and control standards
• Partnerwith Development Manager in managing architecture teams to buildthe enhancements
• Partnerwith QA Test Manager to ensure completion of SIT, UAT testing,performance/load testing and application security testing withquality results

InternalProcess

Preparationof business solution documents.

• Createcomplete process documentation, including but not limited toflowcharts, work instructions, definitions, operationalinstructions, technical architecture, technical solutions, ITsolutions.
• Draftand propose solutions delivery policies and procedures.
• Overseethe final IT solutions addresses IT standards, and businessstandards, including their documentation and get it approved byHead- Payment Solutions.
• Ensureall products are built to an appropriate level of quality for thestage (alpha/beta/production)

Internalcontrols & Risk Management.

• Implementcontrol and reporting structures for project monitoring regardingrisk and change management based on defined governance methodsand standard processes (e.g., risks and issues mitigation andassumptions clearances)
• Conductpost-mortem and project closure reviews, customer satisfactionsurveys and project teams performance appraisals.
• Overseecompliance of infrastructure and applications with IT standards,policies, and guidelines, as well as other financial governingbodies
• Defineand monitor all project key constraints, develop and implementproject communication plans
• Conductstatus reviews with project teams, account managers and customersregularly
• Create,review, and implement changes in internal innovation/ projectmanagement processes in alignment with the Bank s policies andprocedures
• Leadand/or support roll out of mature process methodologyenhancements to improve the Delivery operation
• Auditsystems and deployments and identify areas of improvement for ITSolutions, documentation of the whole IT Lending Solutionsdelivery cycle, including but not limited to requirements,testing, solutions, options, results, etc.
• Workwith IT Security team to facilitate completion of penetrationtesting and remediation of findings in accordance with MitigationPlan
• Preparetechnical implementation plan across application teams
• Coordinatetechnical implementation activities across application teams toensure production cutover and adequate post-implementation
• ManageITIL processes like Change, Incident, Problem management etc.
• ManageISS audits and reviews before Go-Live of changes.
• ConductBi-weekly / Monthly reviews of incidents with stakeholders.
• Managetechnical projects like Migration / Capacity enhancement/Performance Upgrades.
• Track,plan and support the implementation of Infra Upgrades andSecurity vulnerabilities for Windows, Linux, and databases.Apply/Support the application in SIT/UAT environment (with thehelp of IT team).
• Testthe patch (ensure adequacy, sufficiency and accuracy of thepatch) prior to deployment.
• Publishregular MIS updates to all stakeholders when required

Innovation& Learning

• Leadthe collaborative, dynamic planning process prioritizing thework that needs to be done.
• Activelyparticipate in the Delivery Manager community, sharing andre-applying skills and knowledgeand bringing in best practices.
• Workon automation and innovation and thus making the processcost-effective.
• Createtraining plans and provide necessary training to all concerned.
• Managetraining for the new product or process implementation andidentify any training needs for process change or product launch.
• Activelyparticipate in the development of training material and processmaps for all the change requests managed

MINIMUMREQUIREMENTS OF KNOWLEDGE & SKILLS

• Ifrequired

• Thoroughknowledge of the banking domain and NPCI payment guidelines
• Experienceof Design, development and enhancement of various banking,business and technical applications like SFMS, RTGS, NEFT, CTS,NACH, UPI, IMPS, Cards, lending products and regulatory reportingsystem
• In-depthknowledge of Payments (UPI / NEFT / RTGS / IMPS / CTS / NACH / Cards) orTrade Finance.
• End-to-endproject management for Payment Products/ Trade Finance within-depth knowledge of the Payments like (UPI / NEFT / RTGS / IMPS / CTS / NACH / Cards) and/ or Trade Finance Products

• Approachable
• Focused
• Meticulousand persuasive
• TeamManagement skills
• Abilityto deal with escalations
• Abilityto positively influence others to achieve results
• Persistence
• Strongprocess orientation.
• Changemanagement skills

• Excellentcommunication and negotiation skills
• Attentionto detail
• Excellenttimekeeping and self-management skills
• Problem-solving
• Interpersonaland influencing skills
• Abilityto work under pressure.
• Organizedand well planned.
• Abilityto self-learn

KEYINTERACTIONS

• RetailBanking Team
• ArchitectureTeam
• AllianceTeam
• CISO& Compliance Team
• ProductTeam
• SupportTeam
• Vendors
• Regulators