Senior Manager - Merch Data Governance

About Lowe s

Lowe s is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .

About the Team

The data governance team oversees Data Quality and Governance operations, ensuring the integrity of item data. This role involves developing strategies aligned with corporate initiatives to enhance customer experiences and promote products/brands online

Job Summary:

We are seeking a Senior Manager to oversee Data Quality and Governance operations, ensuring the integrity of item data. This role involves developing strategies aligned with corporate initiatives to enhance customer experiences and promote products/brands online. The senior manager will lead a team focused on providing timely, compliant information to support omni-channel selling and seamless customer experiences. Key responsibilities include onboarding and training new team members, monitoring deliverables, and developing mitigation tactics when data management strategies fall short. The manager will exercise control over data processes, ensuring adherence to data policies, data quality, and business process management. The role includes partnering with technology teams to modernize tools and support business needs. The manager will collaborate across functional teams to meet business goals and ensure seamless transitions to Lowe s India while maintaining high quality and timely delivery. Additionally, the manager will work cross-functionally with leaders in Merchandising, Supply Chain, Digital, IT, Marketing, and Operations to support mid to long-term strategies.

Roles & Responsibilities:

Bachelors Degree with 11-14 years of experience in Item setup, managing vendor/supplier relationships

Bachelors Degree with 10-14 years of experience in Item setup, managing vendor/supplier relationships & Data Quality

Should have managed team of 15 or more including performance review

Excellent people management skills

Develop strategies tied to larger corporate initiatives, focusing on enhancing customer experiences and maintaining qualitative products/brands online.
Lead the Data Quality and Governance operations, ensuring timely, usable, and compliant information for omni-channel selling. Onboard and train new team members, monitoring deliverables and developing mitigation tactics for data management challenges. Exercise control over data processes and methods used by data stewards and data custodians, ensuring adherence to data policies, data quality, and business process management. Collaborate with technology teams to modernize tools and support business needs.

Monitors various product feedback mechanisms, such as customer reviews and complaints regarding product quality, and takes action to drive data quality resolution.

Research industry best practices regarding item data management and provides recommendations to leadership

Supports in the execution of efforts to put new processes in place to enhance Lowe s ability to maintain the library of items.

Responsible for understanding the merchandising process and causes/reasons for item status changes as well as other actions taken against items related to pricing/markdowns, promotions, inventory availability, and fulfillment.

• Oversee the maintenance and improvement of product data quality, including item descriptions, taxonomy, and classification.
• Collaborate with product and technology teams to integrate data governance practices into product development and technology solutions.
• Monitor and report on data quality metrics, identifying areas for improvement and implementing corrective actions.
• Provide training and guidance to the team on data governance best practices and tools.
• Stay up to date with industry trends and best practices in data governance and e-commerce.

Years of Experience

10+ years of combined experience in Online/Digital/Site Merchandising teams

4+ years of leadership experience

7+ Retail industry experience

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

Graduate (in any discipline)

Skill Set Required

Primary Skills (must have)

• Must have a good understanding of eCommerce in retail segment across multiple (Online, mobile, Call Center, etc.),
• Strong Digital & Business Acumen should demonstrate understanding of ecommerce user functionalities with the ability to view site experience from an end user perspective
• Expertise on Item data management, merchandising processes, data quality & Item data governance operations
• Strong leadership skills to manage online operations team with a sense of urgency
• Understanding of Site Metrics
• Excellent verbal, written and technical communication skills enabling presentation of concepts and ideas
• Highly proficient with MS Office Suite (Word, Excel, PowerPoint, and Outlook)
• Strong organizational and time-management capabilities
• A positive attitude and extreme attention to detail
• Strong People & stakeholder management

Secondary Skills (desired)

Digital Analytics

Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.