Senior Manager / Manager – Outsourced BPO Sales (New Customer Acquisition)

Senior Manager / Manager – Outsourced BPO Sales (New Customer Acquisition)

Location:

Experience:

Industry:

Role Overview

high-velocity SME acquisition engine

hands-on operator

Important Clarification

• “Channel” = outsourced BPO / call-center partners only

• ❌ No resellers
• ❌ No distributors
• ❌ No franchisees
• ❌ No referral partners

What You Will Own

1️⃣ Outsourced BPO Partner Setup

• Identify, onboard, and pilot external telesales / BPO vendors
• Run

  10–20 seat pilots

  , scale successful partners to

  50–100+ seats

• Own

  SLAs, commercials, payout models, and governance

• Manage

  multiple BPO vendors

  to avoid dependency

2️⃣ First-Sale Closures via BPOs

• Ensure BPO agents

  close the first paid transaction

• Design

  per-sale / per-conversion payout structures

• Protect

  CAC

  , prevent

  mis-selling, refunds, and quality leakage

• Shut down or pause

  vendors failing quality or ROI thresholds

3️⃣ Daily Execution & Performance Control

• Track daily metrics:

  calls, connects, conversions, CAC

• Run

  daily / weekly vendor reviews

• Enforce

  script discipline, ICP adherence, and call quality

• Audit call recordings and give

  structured feedback

  to vendor supervisors

4️⃣ Quality, Compliance & Process

• Set up

  call audits, lead validation, and QA checks

• Ensure

  CRM hygiene

  and clean handoffs to internal teams
• Enforce

  DLT, consent, WhatsApp, and calling compliance

• Build

  SOPs for outsourced sales execution

5️⃣ Internal Coordination

• Work closely with

  Sales, Retention, and Ops teams

• Ensure smooth transition from

  BPO → internal closure support → retention

• Provide accurate

  acquisition forecasts and performance insights

Who You Are (Strict Fit Criteria)

must

• 6–10 years

  experience in

  sales ops / acquisition ops

• Hands-on experience managing

  external BPO / call-center vendors

• Personally handled

  30–150 outsourced calling seats

• Owned

  commercials, SLAs, payouts, and penalties

• Experience with

  first-sale closures via BPO agents

  (not lead gen only)

You Are Comfortable With

• Vendor pressure &

  tough conversations

• CAC and conversion optimisation

• Call audits & quality enforcement

• Shutting down underperforming vendors

Strong Plus If You’ve Worked With

• IndiaMART, Justdial, PolicyBazaar, Paisabazaar
• NoBroker
• Fintechs, EdTechs, CPaaS platforms

What This Role Is NOT

• ❌ Reseller or distributor channel role
• ❌ Alliances or partnerships
• ❌ CXO / VP role
• ❌ Internal telesales people management

builder–operator role

Success Metrics (First 30–60 Days)

• 1–2 BPO vendors live with

  predictable output

• BPO CAC lower than in-house CAC

• Clean CRM and lead flow

• Minimal

  founder involvement

  in daily BPO operations

Why Join Us

• Own a

  critical growth lever

• Build

  systems from scratch

• High visibility and

  real impact

• Clear

  growth path

  as scale increases