Senior Manager - Learning and development

Role & responsibilities

Department:

Job Summary:

The Senior Manager - Training is responsible for driving and overseeing training initiatives across multiple sites within a food service organization. This role ensures that leadership and site staff are equipped with the skills needed to achieve operational and service excellence. Reporting to the DGM Learning & Development, the Senior Manager will manage a team of Sector Training Heads, oversee training delivery, and ensure compliance with audit standards. Additionally, this role involves conducting site visits to assess training progress, collaborating with operations teams, and participating in interdepartmental review meetings.

Key Responsibilities:

1. Training Strategy & Program Implementation

• Develop, execute, and continuously improve training programs in alignment with organizational L&D goals.
• Collaborate with the DGM - Training to evaluate and enhance training programs aimed at operational efficiency and service quality.
• Lead training sessions for top leadership and site management at the sites, focusing on high-impact programs to develop site leadership.

2. Sector Training Team Management

• Lead, mentor, and support Sector Training Heads responsible for implementing site-specific training.
• Ensure Sector Training Heads are capable of training site resources, enabling them to directly deliver training to target staff.
• Develop a structured growth plan for Sector Trainers, identifying opportunities for skills improvement and career development.

3. Site-Level Training Coordination and Monitoring

• Oversee the coordination of induction programs at sites with site HR and support departments, ensuring effective onboarding for new hires.
• Conduct regular site visits to review and monitor training progress, assessing training delivery quality and program adherence.
• Support site management in nominating site staff for the Center for Excellence programs, facilitating logistical arrangements and tracking participation.

4. Documentation, Compliance, and Reporting

• Ensure meticulous documentation of all training activities in training passports and the training portal to maintain audit-ready records.
• Prepare regular reports on training progress, program attendance, and compliance, ensuring alignment with internal standards and regulatory requirements.
• Present training progress in monthly management reviews, providing data-driven insights and recommending areas for improvement.

5. Cross-Functional Support for L&D and HR Initiatives

• Implement organization-wide L&D initiatives as directed by the DGM - Training, ensuring uniformity across all sites.
• Collaborate with HR on training-related activities, including policy rollouts, employee skill development programs, and talent initiatives.
• Support new site mobilizations by coordinating training activities, focusing on efficient onboarding and knowledge transfer.

6. Continuous Improvement and Best Practice Integration

• Regularly assess the effectiveness of training programs and incorporate industry best practices to improve program outcomes.
• Participate in interdepartmental reviews and monthly MIS meetings, providing updates on training progress, discussing site challenges, and aligning on strategic priorities.

Key Performance Indicators (KPIs):

1. Training Completion Rate

   - Percentage of targeted staff completing mandatory training programs.

2. Documentation Compliance

   - Maintain audit-ready training records with a compliance rate of 95% or higher.

3. Training Effectiveness Score

   - Measure program impact through feedback, competency assessments, and performance improvements.

4. New Site Training Support

   - Effectiveness of training and induction within agreed timelines during site mobilizations.

5. Sector Trainer Development

   - Improvement and upskilling of Sector Trainers as assessed in performance reviews and training outcomes.

Preferred candidate profile

Skills & Qualifications:

• Education:

  Bachelors degree in HR, Education, Hospitality Management, or related field; Advanced certification in L&D or Training & Development preferred.

• Experience:

  Minimum 4-5 years in training management, preferably in food service or hospitality, with experience across multiple sites.

• Skills:

• Strong leadership abilities with a focus on team development.
• Excellent communication and presentation skills.
• Proficiency in Learning Management Systems (LMS) and other training documentation tools.
• Ability to manage complex projects and adapt in a dynamic work environment.