Job Description

Job Purpose The role leads learning data and insights reporting, learning quality, learning audit and review. Supports the operationalisation of learning governance agenda at an enterprise level. The role partners very closely with the people data and analytics (PDA) team on data dashboards and insights, GXO teams, Legal & Compliance, BU learning teams, Learning COE and Learning Ops team supporting reporting and insights for compliance, reporting needs and overall governance operationalization. Leads learning quality audit, controls and CI initiatives for the Learning operations and plays a pivotal role in ensuring efficiency and effectiveness of learning operations through measurement, reporting, quality audit and governance at an enterprise level. Key Responsibilities : Lead the operationalization of learning governance framework by proactively supporting the COE and BU Learning teams with learning insights, action governance etc Deploy best practices of quality audit processes and culture to all aspects of the learning value chain, while monitoring and completing audits to address root causes and ensure a robust internal control framework is in place Translate audit findings and observations to actions addressing root cause and proactively follow up with parties on agreed actions to recommend internal control improvements. Program manages the CI agenda within L&D Ops team, deployment of People service performance management system (PS2) and collaborates and coordinate with GXO and learning tech teams as needed. Builds, maintains and enhances and shares the learning data reports, business impact insights reporting with stakeholders. Partners with Global People & Data Analytics team as applicable to present detailed reports on training effectiveness, participation rates, and overall impact to stakeholders and senior management, providing actionable insights for decision-making across the learning value chain. Supports Compliance and Regulatory reporting, working closely with compliance teams to ensure adherence to external policy and regulations Ensure evaluation findings are analysed to identify areas for continuous improvement in learning programs & processes, with recommendations being based on data-driven insights Oversee the implementation of the evaluation framework (driven or owned by the CoE) to assess the effectiveness of learning programs and initiatives across GSK Actively contribute to learning council and support their regular functioning by ensuring access to right levels of data and insights to drive decision making Provide effective leadership, mentoring and coaching to the team Skills & Experience: Experience of managing large enterprise-wide learning / data insights / audit programmes that are global in scope 14 plus yrs experience Knowledge of LXP, LMS, ticketing systems and other learning tools and technology Strong analytical skills Experience of working with data management, insights and analytics tools Knowledge of compliance requirements Insights Generation and Learning Impact Evaluation & Reporting Skills Knowledge of Learning Analytics & Data Collection Knowledge of Learning Science/ theory Understanding of and interest in Use of AI in L&D & continuous improvement Demonstrated experience managing others or successfully leading without authority across matrix teams Experience of initiating or participating in significant Process Creation or Improvement activities and projects Proven ability to lead and influence others both within and without direct line responsibility and to manage in a matrix environment Experience of exercising good judgment and working with a variety of different people Demonstrated written and verbal communication skills