Senior Manager Global Delivery

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Manager Global Delivery

Business: Deputy Group COO

Principal responsibilities

Global Delivery Management

• Lead the global delivery of Operational Resilience into new entities (Year 1 deployment), working with the Infrastructure and Embedding team and the entity team to implement the Operational Resilience Framework.
• Manage the global delivery plan, ensuring entities and the business work together to achieve the objectives of deploying operational resilience capabilities, to the prescribed quality and in line with Bank standards and procedures.
• Provide deployment oversight, ensuring adherence to Change Framework standards, status reporting, escalations to appropriate steering committees, and delivering on programme communications.

• Support entities to define their BAU Target Operating Model and transition plan to BAU, in line with the Operational RACI and identify opportunities to integrate and align with value streams.

  Ensure consistency in how the Operational Resilience lifecycle is deployed across entities.

• Provide post deployment support to entities, including ensuring sustainable operating models are in place and remediation plans are defined to address Year 1 Self-Assessment gaps.

  Provide reporting across Group Entities to ensure deployment progress is understood, with key risks and challenges

• Undertake thematic read-across comparison of all markets to establish common problems in order to identify and drive the most efficient remediation solutions

• Oversee a process mapping capability to ensure all process maps are complete to the required depth.

  Manage a book of work for the process mapping team, working with stakeholders to agree process mapping priorities and timelines.

• Bring together community of process mappers supporting Operational Resilience across the Group, to drive cross-pollination across teams.

• Ensure the quality of process maps meet the HSBC group standards, and relevant internal instructions (FIMs, GSMs, circulars).

  Build strong relationships across the Business Architecture teams, the business and Group Infrastructure teams to understand their requirements and help deliver business objectives, including future state architectures.Support regulatory engagement, audits and supervisory reviews.

• Project management: Ability to plan, execute and monitor projects with effective status reporting and RAID management; Understanding of HSBC Change Framework preferable
• Process mapping: Understand the requirements to map, model and document end to end business processes.
• Operational Resilience: High level understanding of operational resilience regulatory requirements, the broader landscape, and the challenges for firms with a global footprint.
• Process improvement – Ability to identify and communicate process improvement and business optimisation opportunities.
• Communication and influence – Strong verbal and written communications skills; ability to communicate clearly and concisely present information in a manner appropriate to the audience.
• Stakeholder management and collaboration: Ability to work in multi-disciplinary teams and transcend organization boundaries to achieve resilience outcomes.
• Problem solving: Creative and pragmatic approach to identifying issues and implementing effective solutions
• Self-starter: Self-starting, with strong intellectual curiosity that drives a proactive continuous improvement mindset.
• Attention to detail: High quality deliverables that meet/achieve expectations, with no/ few errors

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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