Senior Manager – Delivery Services

Experion

13 - 16 years

15 - 20 Lacs

kochi thiruvananthapuram

Posted:-1 days ago| Platform:

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Skills Required

cd continuous integration project management rollout automation testing tracking relationship management written communication devops product development negotiation project delivery scrum agile service delivery management communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Manager responsible for client account management, project delivery, and business growth, balancing ongoing project delivery with customer relationship management to identify new opportunities.

Job Description / Duties and Responsibilities

Completely manage client account balancing project delivery and customer relationships for new project identification
Coordinate client interactions for product requirement grooming, detailing, development, testing, rollout and release
Manage product development in Web/Mobile technologies with engineering practices (CI/CD, DevOps, Automated Testing)
Go into functional/technical details and motivate core team in design/solutioning phases
Handle end-to-end project delivery in Agile Methodology with product grooming and ceremonies
Apply project management skills (Estimation, Scheduling, Tracking, Commercials, Quality)
Manage teams of 20+ in global delivery model
Lead Agile teams anchoring ceremonies (grooming, sprint planning, retro, demo)
Enable team member competency development and professional growth
Understand modern web/mobile application development and technology architecture
Own delivery and pre-sales in client account
Manage stakeholder engagement for deliverables, account management, and strategic growth
Work in global delivery model with offshore teams
Own functional, technical, and commercial project quality
Analyze business problems and suggest solutions
Serve as servant leader building team confidence
Build customer confidence through detailing and business value additions
Conduct status meetings and communicate threats/actions to stakeholders
Negotiate scope changes and change requests
Study client business for digital transformation opportunities
Facilitate product grooming, sprint planning, daily scrums, and retrospectives
Track project schedules and identify threats/delays
Manage project commercials including revenue and margins
Ensure timely invoicing and deliverable quality
Develop new opportunities with sales and account leadership
Prepare project proposals with BA and architects

Job Specification / Skills and Competencies

Expertise in product development and handling
Excellent client account/relationship management and negotiation skills
Experience leading large implementations with mobile/web development
Agile Project Management skills (ceremonies, grooming, estimation, tracking)
Excellent verbal and written communication
Passionate about detailing and analytics
Project delivery expertise and stakeholder relationship management
12+ years total experience (8+ years relevant)

Additional Information / Specifics

Transportation domain experience (good to have)
Quality assurance and production support experience
Thrives in dynamic environment with proactive communication
Willingness to travel to client sites (1 week to 1 month)
Adhere to ISMS policies and procedures

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