We are seeking a highly adaptable, systems-minded Program Manager / Release Manager to help coordinate and evolve how cross-functional teams deliver modern ERP solutions. This role sits at the intersection of Product Management, UX, Engineering, and Data, ensuring that work flows predictably from definition through delivery while allowing teams to move quickly, learn continuously, and adapt as new information emerges. Unlike traditional program management roles, this position operates in an environment where asynchronous collaboration, AI-assisted workflows, and continuous delivery replace rigid plans and static reporting. Ideal candidates are comfortable operating in ambiguity, enjoy improving how teams work together, and are excited by the opportunity to help shape and refine modern delivery practices rather than enforcing legacy processes. Program Release Orchestration
- Coordinate delivery across multiple product and engineering teams, ensuring work flows smoothly from definition through release.
- Plan and manage release readiness for incremental, continuous deployments rather than large, infrequent releases.
- Track dependencies, risks, and constraints across teams and surface issues early to maintain momentum.
Modern Delivery Process Enablement
- Help operationalize and continuously improve the team s delivery model , including flow-based planning, Kanban practices, AI-based augmentation/assistance and cross-functional collaboration.
- Facilitate retrospectives and learning loops to evaluate what s working, what s not, and where processes should evolve.
- Act as a steward of delivery principles, helping teams avoid slipping back into overly rigid or legacy practices.
Agentic Digital Workforce Coordination
- Partner with Product and Engineering to integrate AI-assisted and agentic workflows into day-to-day delivery (e.g., automated status synthesis, dependency detection, decision logging).
- Help define how digital agents are used responsibly to support planning, reporting, and coordination without creating noise or confusion.
- Ensure human and digital work streams complement one another effectively.
Asynchronous Reporting Visibility
- Replace traditional status reporting with real-time, asynchronous visibility into progress, risks, and outcomes.
- Ensure leadership and stakeholders have clear, concise insight into delivery health without excessive meetings.
- Curate dashboards, summaries, and decision artifacts that support informed decision-making.
Cross-Functional Leadership
- Partner closely with Product, UX, Engineering, and Data leaders to align on priorities, sequencing, and delivery expectations.
- Support onboarding of new team members into delivery practices, tools, and rhythms.
- Serve as a neutral facilitator when tradeoffs or delivery tensions arise.
Required Experience
- 6-10+ years of experience in program management, release management, delivery management, or similar roles in software development environments.
- Experience coordinating complex, cross-functional initiatives involving product, design, and engineering teams.
- Strong understanding of modern delivery practices (Agile, Kanban, continuous delivery), with the judgment to adapt them pragmatically.
- Demonstrated ability to operate effectively in environments with evolving requirements and incomplete information.
- Excellent communication skills and comfort working across technical and non-technical stakeholders; providing high level status readouts to executive level audience.
- Use and/or management of AI-enabled tools that support automation, agentic capabilities and can improve delivery workflows.
Nice to Have
- Experience working in SaaS or enterprise software environments.
- Experience supporting product-led or self-service product models.
- Familiarity with tools such as Jira, ADO, Linear, Confluence, Notion, or similar platforms.
What Success Looks Like
- Teams have clear visibility into what s in flight, what s blocked, and what s ready to release without heavy ceremony.
- Delivery processes evolve over time based on real feedback and learning, not rigid adherence to templates.
- Leadership has confidence in progress and release readiness through concise, timely insight.
- Digital and human workflows work together to reduce friction, not add complexity.
- Teams feel supported, not constrained, by program management practices.
This Role May Not Be a Fit If
- You prefer fixed plans, detailed upfront schedules, and strict process enforcement.
- Ambiguity feels uncomfortable rather than energizing.
- You measure success primarily by adherence to plan rather than outcomes and learning.
- You expect program management to be largely about meetings and reporting.
