Senior Manager Call Center

Frankfinn Aviation Services Pvt. Limited

5 - 9 years

0 Lacs

haryana

Posted:3 days ago| Platform: Shine logo

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Skills Required

capacity planning customer interaction human resource management recruiting training coaching analytical skills communication skills call center technology operational strategies costbenefit analysis call center systems voice response systems voice networks user interfaces quality assurance programs performance reports problemsolving skills leadership abilities best practices

Work Mode

On-site

Job Type

Full Time

Job Description

As a Call Center Operations Manager, you will be responsible for overseeing a 100-seat outbound call center operation to ensure high productivity and efficiency. Your key responsibilities will include: - Determining operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. - Developing call center systems, including customer interaction and voice response systems, voice networks, and user interfaces. - Maintaining and improving call center operations by monitoring system performance, identifying and resolving problems, and implementing quality assurance programs. - Accomplishing human resource objectives by recruiting, selecting, training, coaching, and managing employees, as well as enforcing policies and procedures. - Preparing performance reports by collecting, analyzing, and summarizing data and trends. Your qualifications should include: - Proven experience in call center operations management. - Strong analytical and problem-solving skills. - Excellent communication and leadership abilities. - Knowledge of call center technology and best practices. - Bachelor's degree in a relevant field preferred.,

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