Senior Manager, CABM, Digital Strategy and Operations

Job Description

The Senior Manager, CABM, Digital Strategy and Operations role will support the management, optimisation and support model of the technology platforms used in communications and marketing. This role ensures operational efficiency, system integration and process improvement to enhance marketing effectiveness and customer engagement. Key Responsibilities Strategy Work with the DS&O team to drive the development and implementation of CABM s platform strategies and roadmaps, ensuring there are clear objectives which deliver value for the Bank and improve ways of working Improve the effectiveness of communications by dispersing knowledge about CABM s technology throughout the Function, providing best practice advice on the execution and analysis of communications Keep abreast of developments and best practices in CABM s technology platforms, as well as the communications and marketing technology industry in general Business Support the Business Owners and Product Owners of CABM platforms in the day-to-day management of their systems, specifically the digital asset manager, events management tool, experience management platform, but also a range of other communications and marketing platforms Work with Business/Function stakeholders to workshop their needs, advising on best practice usage of the tool and making recommendations for improvements to the platform Processes Support End Users of CABM platforms in their day-to-day use of the tools by responding to questions and support requests, as well as implementing a self-service model where appropriate Perform administrative tasks such as licence allocation, access management activities, workspace creation, audience mapping, workflow set-up and other configuration tasks Train and support end users of CABM s technology platforms in how to use them effectively, providing regular end user training sessions and providing frontline support to colleagues upon request Write clear and engaging communications for users of CABM s platforms which drive adoption, supports users to use them effectively and notifies them of functionality and process changes Support housekeeping activities for each platform, ensuring only up-to-date information is accessible, maintaining logical structure and removing obsolete data Support measurement and reporting activities such as dashboard compilation, running queries and generating reports for stakeholders Work with the technical support teams to raise awareness of bugs and issues on CABM s platforms, prioritising those of high severity, escalating when necessary and seeing through to resolution During feature releases and maintenance windows, work with the technical support teams to perform end user testing and provide quality assurance from the business perspective Skills and Experience Communications and Marketing Operations Data Gathering and Analysis Organizational Communications Planning: Tactical, Strategic Risk Management Written Communications Qualifications You are a tech savvy, highly organised, analytical, strategic thinker, pragmatic, a good listener and an effective problem solver. You will be someone who gets their hands dirty, does the work and implements plans, as well as developing them. You will have the interpersonal skills and ability to work with a variety of teams across the world and at all levels of the Bank. Knowledge and experience of working with and implementing communications and marketing platforms Passionate about external and internal communications, knowledge management, business transformation, collaboration and technology Able to build effective working relationships across all levels of a global organisation and work collaboratively with a geographically-distributed workforce Excellent organisational, interpersonal, writing, and presentation skills Open and honest communication skills Hands-on and self-driven Highly organised, a good listener and an effective problem solver Strong project management experience Passionate about community best practices, principles, concepts and technologies Knowledge of financial services sector preferred with a good understanding of the impact of regulation, compliance and operational risk Ability to work under pressure and to tight deadlines, with excellent time management skills A good fit with Standard Chartered s culture and values Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.