Senior Manager – BFSI Collections

Key Responsibilities: Team Leadership & Collections Management Lead and manage a mid-to-large banking collections team . Track agent productivity , optimise floor operations, and lead daily huddles. Drive recovery for unsecured loan portfolios , including personal loans (PL) and credit cards . Compliance & SLA Management Ensure strict adherence to RBI, client, and internal process guidelines . Manage banking partner coordination , handling escalations and reporting. Deliver weekly and monthly reports with actionable insights. Client & Stakeholder Engagement Work closely with banking partners to ensure alignment on collection strategies. Achieve collection targets while maintaining compliance and industry best practices. Implement innovative recovery tools and streamline processes for efficiency. Desired Candidate Profile: Minimum 2 years of experience in Banking/NBFC BPO Collections . Strong leadership and team management skills. In-depth knowledge of collection strategies, recovery tools, and legal frameworks . Excellent communication, negotiation, and stakeholder coordination abilities . Ability to meet aggressive targets in a high-pressure environment . Education: Graduation mandatory ( MBA preferred ). Job Types: Full-time, Permanent Pay: ₹80,000.00 - ₹100,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Education: Master's (Required) Experience: Banking/NBFC Collections: 2 years (Required) Debt Recovery & Negotiation: 2 years (Required) Regulatory Compliance & Risk Management: 2 years (Required) Client & Stakeholder Coordination: 2 years (Required) Leadership & People Management: 2 years (Required) Analytical & Reporting Skills: 2 years (Required) Process Optimization & Collections Tools: 2 years (Required) Advanced Communication & Negotiation: 2 years (Required) banking trends,financial regulations and etc: 2 years (Required) Target-Oriented Approach, Problem Solving: 2 years (Required) High-Pressure Decision Making: 2 years (Required) Language: English (Required) Work Location: In person