Senior Manager Analytics

Position: Data Analytics Manager

Experience: 7+ Years

Location: Chennai (Work from Office)

Shift: US Time Zone

Cab Facility Available

Notice Period: Immediate to 15 Days

Essential duties and responsibilities:

* Process debit and card disputes from intake through investigation, decisioning, and final

resolution.

* Manage Zelle and digital fraud cases, reviewing alerts and distinguishing authorized vs.

unauthorized activity.

* Prepare and send regulatory communications, including provisional credit notices and final

resolution letters.

* Create and manage chargeback cases in Fiserv Dispute Expert, initiating and tracking chargeback

actions.

* Maintain accurate case records, updating documentation and Salesforce queues throughout the

dispute lifecycle.

* Provide operational support during high-volume periods to ensure timely and compliant dispute

handling.

Skills Required:

Tableau

SQL

Python

Data Warehouse

Data Visualization

Project Management

Preferred Domain Experience:

BFSI / Banking / Fintech