Senior Manager- AGM Operations

Position Overview

Warehouse Operations role ensures the smooth and efficient flow of goods in and out of a company's warehouse, ultimately contributing to the overall success of the organization's supply chain and customer satisfaction. In this role, one will collaborate with other departments to ensure timely and accurate order fulfillment and efficient stock rotation. Will be handling Ecommerce client, thus must have good experience with ecommerce industry.

Responsibilities

• Support the Regional Product Heads to analyze the P&L of the Warehouse and Customers
• Manage effectively day to day operation of the warehouse operational team and area managers with all laid processes such as inbound, inventory management and outbound operations.
• Drive quality Culture throughout the team and analyse reports such as quality complaints, pilferages etc. to drive improvements.
• Manage, mentor, hire & train the warehouse team. - Responsible for the security of all warehouse assets and infrastructure.
• Manage the returns to the Warehouse and ensure items are dealt with promptly along with maintaining regular communication with last mile managers to update on any supply challenges.
• Responsible for maintaining the stock levels and re-ordering of all products to ensure 100% fill rate. - Ensure the warehouse is compliant with current Health and Safety regulations and that the warehouse team is trained appropriately. - Manage a multilayer team of size 200+.
• Ensure Warehouse operation must be smoothly and asper layed Processes.
• Attend Customer call regarding any extra work, Issue, there requirement.
• Prepare KPI reports on Monthly & send it to HO and Customer
• Proper Coordination with Seniors & Customer for day-to-day operation
• Ensuring that 5S is maintained in the warehouse.
• Complaints raised by customer to be resolved in 24 hrs.
• Monthly review with team. Should have minimum 8-10years experience in Warehousing Operation.
• Multiple Customers and Multiple warehouse operations management experience is a must.
• Liaise with the KAMs to ensure that their expectations are understood, delivered.
• Play an active role in the commercial development of both new and existing customers.
• Be a lead Manager in the customer interface supporting the Operations Manager

Requirements & Qualifications

• Must have experience with ecommerce industry
• Min 12 + years work experience in Logistics/ Supply Chain/Warehousing companies monitoring daily operations of Warehouse.
• Should have ERP/WMS Knowledge (Both are must and should)
• Strong business acumen & proactive instincts
• A logical approach to problem solving.
• High level of integrity
• Ability to deliver under stretched timelines.
• Knowledge of warehousing procedures and best practices
• Ability to manage inventory control systems.
• Excellent communication and organizational skills
• Prior experience in a 3PL/Contract Logistics environment will be preferred.
• The candidate should possess good communication.
• Analytical, negotiation, behavioral and presentation skills.
• Must have the ability to create, develop and sustain relationships at the levels at prospective client companies.
• Willingness to work in shifts.
• Open to travel in short notice

About Yusen Logistics

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com