Job
Description
As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will play a crucial role in overseeing the end-to-end delivery of managed services contracts to clients. You will be responsible for ensuring client satisfaction by delivering services according to agreed service definitions and Service Level Agreements (SLAs). Your day-to-day tasks will involve proactive client communication, project management, technical oversight, and problem-solving. You will collaborate with cross-functional teams to resolve client issues promptly and ensure successful service delivery. Key Responsibilities: - Ensure services are delivered according to agreed service definitions and SLAs - Act as the primary point of contact for client inquiries, escalations, and feedback - Tailor required services based on client business needs and objectives - Collaborate with technical teams to resolve client issues promptly - Monitor and assess client satisfaction regularly through feedback mechanisms - Identify opportunities for upselling or cross-selling additional services - Manage the implementation of new services, upgrades, and projects for clients - Consult with legal team to address contract escalations with contract governance - Monitor and report on contract performance - Develop contingency plans for potential disruptions - Provide regular reports on service performance and client satisfaction to stakeholders Qualifications Required: - Bachelor's degree or equivalent qualification in Information Technology or Business - Relevant ITIL certification preferred - Relevant project management certification (e.g., PMP) is preferred - Advanced experience in managed services, service delivery, client management, and project management - Strong analytical mindset, initiative, self-drive, and commitment to succeed - Excellent communication, negotiation, problem-solving, and client relationship management skills - Advanced business and financial acumen - Familiarity with ITIL or other IT service management frameworks - Ability to work under pressure, exceptional organizational skills, and attention to detail - Adaptability and customer-focused mindset NTT DATA is an Equal Opportunity Employer and promotes a workplace that embraces diversity and inclusion. As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will play a crucial role in overseeing the end-to-end delivery of managed services contracts to clients. You will be responsible for ensuring client satisfaction by delivering services according to agreed service definitions and Service Level Agreements (SLAs). Your day-to-day tasks will involve proactive client communication, project management, technical oversight, and problem-solving. You will collaborate with cross-functional teams to resolve client issues promptly and ensure successful service delivery. Key Responsibilities: - Ensure services are delivered according to agreed service definitions and SLAs - Act as the primary point of contact for client inquiries, escalations, and feedback - Tailor required services based on client business needs and objectives - Collaborate with technical teams to resolve client issues promptly - Monitor and assess client satisfaction regularly through feedback mechanisms - Identify opportunities for upselling or cross-selling additional services - Manage the implementation of new services, upgrades, and projects for clients - Consult with legal team to address contract escalations with contract governance - Monitor and report on contract performance - Develop contingency plans for potential disruptions - Provide regular reports on service performance and client satisfaction to stakeholders Qualifications Required: - Bachelor's degree or equivalent qualification in Information Technology or Business - Relevant ITIL certification preferred - Relevant project management certification (e.g., PMP) is preferred - Advanced experience in managed services, service delivery, client management, and project management - Strong analytical mindset, initiative, self-drive, and commitment to succeed - Excellent communication, negotiation, problem-solving, and client relationship management skills - Advanced business and financial acumen - Familiarity with ITIL or other IT service management frameworks - Ability to work under pressure, exceptional organizational skills, and attention to detail - Adaptability and customer-focused mindset NTT DATA is an Equal Opportunity Employer and promotes a workplace that embraces diversity and inclusion.
