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NTT DATA
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Senior Managed Services Client Delivery Specialist

Senior Managed Services Client Delivery Specialist

NTT DATA

5 - 10 years

0 Lacs

hyderabad telangana

Posted:1 month ago| Platform: Shine logo

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Skills Required

service delivery project management client management itil communication negotiation client satisfaction managed services financial acumen problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will be an advanced subject matter expert responsible for overseeing the end-to-end delivery of managed services contracts to clients. Your role will involve proactive client communication, project management, technical oversight, and problem-solving to ensure client expectations are not only met but exceeded. You will collaborate with cross-functional teams to deliver services that are complex to highly complex by nature, typically across multiple sites and service offerings. Key Responsibilities: - Ensure client satisfaction by delivering services according to agreed service definitions and SLAs - Serve as the primary point of contact for client inquiries, escalations, and feedback - Tailor required services to align with client business needs and objectives - Collaborate with technical teams to promptly resolve client issues and incidents - Monitor and assess client satisfaction regularly through feedback mechanisms - Identify opportunities for upselling or cross-selling additional services - Develop account plans and strategies to enhance client engagement and retention - Manage the implementation of new services, upgrades, and projects for clients - Ensure service delivery aligns with contractual agreements and compliance requirements - Monitor and report on contract performance - Collaborate with technical teams to maintain stable, secure, and up-to-date client environments - Provide regular reports on service performance and client satisfaction to internal and external stakeholders Qualification Required: - Bachelor's degree or equivalent qualification in Information Technology or Business or related field - Relevant ITIL certification preferred - Relevant project management certification (e.g., PMP) is preferred - Advanced demonstrated experience in managed services and/or support services environment - Advanced proficiency in project management - Strong analytical mindset, initiative, and self-driven with a commitment to succeed - Excellent communication, negotiation, and problem-solving skills - Advanced understanding of managed services, including infrastructure, cloud, security, and support - Ability to work under pressure with exceptional organizational skills and attention to detail - Adaptability and a customer-focused mindset Additional Details: NTT DATA is dedicated to pushing the boundaries of what is possible and making a difference for clients and society. The workplace embraces diversity and inclusion, providing an environment where you can continue to grow, belong, and thrive. The company is an Equal Opportunity Employer and offers a Hybrid Working environment.,

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Senior Managed Services Client Delivery Specialist