Senior Loyalty Project Lead-Gurgaon

Job Description

Job Title: Loyalty Project Manager Location: Gurgaon Job Summary: Were seeking an experienced Loyalty Project Manager to lead the development and implementation of loyalty programs that drive customer retention and engagement. The ideal candidate will have a strong background in project management, loyalty marketing, and customer relationship management. Key Responsibilities: 1. Develop and execute loyalty program strategies and plans 2. Manage cross-functional teams, including marketing, IT, and operations 3. Collaborate with stakeholders to identify business requirements and program goals 4. Design and implement loyalty program structures, including rewards, tiers, and benefits 5. Develop and manage program budgets, timelines, and resource allocation 6. Analyze program performance, including customer behavior, redemption rates, and ROI 7. Identify and mitigate program risks, including data security and compliance 8. Ensure compliance with company policies, industry regulations, and data privacy laws Requirements: 1. Bachelors degree in Business Administration, Marketing, or related field 2. 5+ years of experience in loyalty marketing, project management, or related field 3. Strong knowledge of loyalty program design, implementation, and management 4. Experience with customer relationship management (CRM) systems and data analysis tools 5. Excellent project management, communication, and leadership skills 6. Ability to work in a fast-paced environment and adapt to changing requirements