Senior Lead - Client Operations & Services

Role Overview: You will be responsible for possessing a high level of business acumen and overseeing the training and development account project transformations in the HRO domain. Your primary focus will be on Hire to Retire processes. Key Responsibilities: - Provide business improvement capabilities by offering a holistic view of the client's business strategies, information requirements, processes, organization, and technology to assist them in creating, validating, and executing their business plans. - Manage large spans and Profit & Loss responsibilities. - Demonstrate delivery and ideally business development experience in business transformation. - Possess high energy, emotional intelligence, and outstanding communication skills both written and orally. - Utilize strong operational rigor, metrics management, and data-driven decision-making skills. - Lead, develop, and guide teams to ensure successful outcomes and foster growth. - Create and maintain a result-oriented and positive collaborative culture within the engagement. - Apply strong analytical and problem-solving skills to address complex business challenges. - Engage effectively with stakeholders and have experience in influencing skills while working in high-pressure environments. - Establish, maintain, and develop strong relationships across management and verticals. - Optimize and implement new data processes and systems, with knowledge of tools like Workday and SAP, among others. Qualifications Required: - Experience in the HRO domain with a focus on Hire to Retire processes. - Strong understanding of business acumen and project transformations. - Proven track record in managing large spans and Profit & Loss responsibilities. - Excellent communication skills, both written and oral, with high energy and emotional intelligence. - Demonstrated ability in business improvement capabilities and business development experience. - Proficiency in operational rigor, metrics management, and data-driven decision-making. - Leadership skills to lead, develop, and guide teams for successful outcomes and growth. - Analytical and problem-solving skills to tackle complex business challenges. - Experience in stakeholder engagement and influencing skills in high-pressure environments. - Knowledge of tools like Workday and SAP. - Experience in optimizing and implementing new data processes and systems. Note: No additional details about the company were mentioned in the provided job description.,