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Senior It Service Manager

Senior It Service Manager

Nityo Infotech

8 - 10 years

11 - 15 Lacs

Chennai Pune Delhi Mumbai Bengaluru Hyderabad Kolkata

Posted:2 months ago| Platform:

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Skills Required

IT services Translation Diversity and Inclusion ITSM Transition Continuous improvement ITIL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Develop and implement transformative IT service management strategies and frameworks that align with the companys objectives, laying the foundation for a robust program Collaborate with senior-level stakeholders from diverse backgrounds to understand their needs and expectations, translating these into IT service solutions Aide in transitioning our organization to be more service oriented, leading this change from the inception to a BAU state Drive continuous improvement in IT service processes, utilizing industry best practices, while fostering an inclusive and equitable work environment Partner with the senior-level stakeholders to define key performance indicators (KPIs) that reflect our commitment to diversity and inclusion while measuring the effectiveness of IT services Driving the development and adoption to ITIL best practices for service management throughout the organization Identifying and mitigating risks to ensure the security and reliability of our services

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Nityo Infotech

www.nityo.com

Information Technology and Services

New Delhi

500+ Employees

364 Jobs

Key People

Manoj Agarwal

Founder & CEO
Sunil Sahu

COO
Amit Bhatia

Vice President, Global Delivery

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Senior It Service Manager

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