We are looking for a Senior iOS Engineer to join our RUN support team, focused on delivering 16x7 mobile application support for global customers. This role requires a highly skilled and proactive professional with strong expertise in iOS development (Swift & SwiftUI), MVVM pattern, Google Cloud Platform (GCP), and JavaScript. You will be part of a rotating shift team responsible for ensuring system uptime, performance, and rapid incident resolution.
Key Responsibilities:
Troubleshoot, resolve, and document iOS application issues in a production support setting.
- Participate in incident response and root cause analysis (RCA), providing timely resolutions.
- Provide hands-on technical support and maintenance across a suite of customer-facing applications.
- Monitor and respond to incidents, outages, and system alerts within a 16x7 support model (9 am ET to 11 pm PT)
Troubleshoot and resolve issues in real time across iOS applications, backend services, and cloud infrastructure.
- Collaborate with other engineers and stakeholders to stabilize, maintain, and improve existing mobile features.
- Contribute to improving tooling, monitoring, and operational efficiency.
- Write and maintain support documentation and knowledge articles.
- Contribute to root cause analysis (RCA) reports and suggest long-term fixes for recurring issues
Contribute to and help coordinate 16x7 support coverage, including shift handovers and escalation awareness.
- Assist in the automation of monitoring and alerting systems to improve operational efficiency.
- Participate in rotational on-call or flexible shift support schedules as required by the 16x7 operation.
- Assist in identifying and resolving iOS issues in production environments.
Qualifications :
- 5+ years of professional experience in iOS application development.
- Expertise in iOS development with Swift, SwiftUI, MVVM pattern and experience with Xcode and related tools.
- Experience with Apple App Store submission and review process
- Strong proficiency in JavaScript, including debugging and cross-platform troubleshooting.
- Experience with Google Cloud Platform (GCP) services, deployment, and monitoring tools.
- Familiarity with Firebase, Cloud Functions, or other GCP-native technologies.
- Solid understanding of CI/CD pipelines, system monitoring, and log analysis.
- Proven experience in production support, SRE, or DevOps roles, ideally in high-availability environments.
- Strong communication skills and a customer-focused mindset.
- Ability to work in a rotational or flexible schedule to support 16x7 operations.
- Proficient in English (written and verbal).
Preferred Qualifications
- Experience with RESTful APIs, mobile app deployment, and cloud-native architectures.
- Exposure to React or Node.js is a plus.
- Experience working in Agile/Scrum environment
- Experience working with global, multicultural teams
Professional Attributes You Possess:
- Excellent communication
- Making decisions and solving problems involving varied levels of complexity, ambiguity and
- Providing a win-win environment to inspire, attract and develop the best
- Boosting teams and individuals potential to improve their engagement, performance and career
- Questioning conventional approaches, exploring alternatives and responding to challenges with innovative solutions or services, using intuition, experimentation, expertise and fresh
- Problem Solving Attitude and Passion to solve Customer
- Facilitating efficiency, speed and simplification in all
- Adapting to market changes and competitive pressures and enables fast
- Demonstrating passion for our business and constant hunger for outstanding