About Aspora Aspora is building a Financial Services platform for immigrants around the world. We are backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator, & Global Founders Capital, and are on a mission to simplify global banking as easily as booking an Uber. We-re first taking on the Indian diaspora - the largest and wealthiest immigrant population. 18 million Non-Resident Indians hold over $1.5T in wealth of which $500B is back in India. They remit $125B back every year and account for 25% of all real estate purchases in India. Yet, the banking experiences of these NRIs are archaic. We-re building a new age platform to service these NRIs with cross border money movement. We are a team of 50 that works with the intensity and the agility of a sports team. With innovation, hustle, and collaboration at our core, we aim to build better banking for all immigrants around the world. Discover more about our work, our ethos, and our vision on our website, Aspora About the Role Our Head of Customer Support will lead our customer service function through our next phase of growth. You-ll define and implement best-in-class processes for customer interactions, structure support workflows, and build a scalable, multichannel team. You will be the voice of the customer internally, balancing empathy with operational excellence, and owning the quality and consistency of support as Aspora expands. What You-ll Do Strategy & Systems Define and execute a world-class support strategy across chat, email, phone, social, and in-app channels. Build scalable workflows for high-volume and high-emotion scenarios (e.g. delayed transfers, verification failures, refund requests). Lead the selection and implementation of support tooling - helpdesk, CRMs, internal knowledge bases, and escalation dashboards. Establish and track key metrics: CSAT, NPS post-support, first response/resolution time, SLA adherence, escalations closed loop. Customer Advocacy Be the voice of the user in cross-functional meetings. Escalate and represent customer pain, friction, and recurring issues with clarity and urgency. Drive root-cause resolution loops with Product, Engineering, and Compliance - not just faster replies but better systems. Design and run structured feedback rituals (e.g. monthly VOC reviews, cross-functional RCA sessions). Operations & Quality Create playbooks and SOPs for common customer journeys, edge cases, and high-risk escalations. Build internal QA and training systems to ensure consistency, compliance, and tone of voice - especially in regulated markets. Ensure alignment with data protection laws (e.g. GDPR, CBUAE regulations) and internal risk controls. Team Building & Culture Hire, coach, and grow a high-performance support org across tiers and shifts. Set a tone of radical empathy + operational precision. Especially for users under stress. Champion a feedback-first culture where every user story is seen as a product insight, not just a ticket. Who You Are 7+ years in customer support or ops roles, including 3+ years leading teams of at least 20 CSMs in fintech, remittance, or regulated financial environments. Deep understanding of user behaviour across onboarding, identity/KYC, transfers, failed transactions, and escalations. Built and scaled multi-region support orgs - from tooling to QA to training to team structure. Strong comfort with data - you can create dashboards, interpret trends, and tie CSAT/NPS to actionable insights. Exceptional communicator - clear, empathetic, and proactive across internal and customer-facing interactions. Proven operator under pressure - you-ve run teams through product launches, outages, escalations, or compliance crises. Hands-on experience with tools like Zendesk, Intercom, Freshdesk, Notion, Looker, and QA platforms. Experience in diaspora banking, remittance, or cross-border payments is a strong plus. A self-starter who brings high ownership, bias for action, and a deep sense of purpose to work. Why Aspora Opportunity to lead a foundational customer-facing function in a fast-growing fintech scale-up. Highly competitive salary. Professional development budget and learning stipends. Wellness benefits and team bonding initiatives. Equity package aligned with seniority and impact.
About Aspora People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. Were a team of 75+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact. We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you-re driven to redefine what global banking can be, we-d love to build the future with you. About the Role : At Aspora, we-re looking for a sharp, hands-on Senior iOS Engineer to join our team in Bangalore. You-ll be part of the core team shaping our iOS app - a product that brings modern banking to users across the globe. We-re not chasing buzzwords - we-re looking for strong mobile fundamentals, sound thinking, and clean code. If you enjoy reasoning through complex problems, designing systems that scale, and shipping things that actually matter, you-ll feel right at home here. You-ll work in a fast-moving, product-focused environment where learning is part of the job - whether that-s Firebase, A/B testing, or a brand-new design system. What matters most to us is your ability to think, build, and grow. Location: Bangalore l In-office l 5 days week What You-ll Own: Build and shape the foundation of our iOS app - from architecture decisions to hands-on implementation - with a strong emphasis on code quality, clean design patterns, and maintainability. Lead the full development cycle : from ideation to launch, with deep involvement in feature scoping, design discussions, and post-release iterations. Think deeply, code thoughtfully : We-re looking for someone who understands how things work under the hood - threading, dependency management, scaling architecture - and makes smart technical decisions. Collaborate across functions : Work closely with product managers, designers, and backend engineers to craft intuitive and impactful features that reach a global audience. Drive technical excellence : Champion best practices, raise the bar for the team, and keep us current with the latest in iOS - while staying practical and grounded. Own, learn, and grow : Whether its picking up Firebase, implementing A/B testing, or solving performance bottlenecks - we value curiosity and the ability to learn what the moment calls for. What we need : At least 6+ years of hands-on experience building and maintaining iOS applications - you-ve shipped apps, worked with APIs, and handled real-world product and user constraints. Strong command of Swift and SwiftUI , with solid working knowledge of UIKit, Core Data, Core Animation, and Apple-s Human Interface Guidelines. You know your fundamentals - multithreading, memory management, architecture patterns like MVC and MVVM, and data persistence arent just buzzwords to you; they-re tools you use with intent. Fluency with tools of the trade - Xcode, Git, and whatever else helps you build fast, test thoroughly, and deliver with confidence. You think like an engineer, not just a coder - you break down complex problems, weigh trade-offs, and write clean, maintainable, modular code. Architectural instincts - you-re comfortable designing scalable mobile systems, using dependency injection and modular thinking to keep things tidy and testable. Experience integrating APIs - youre at home working with RESTful endpoints, handling errors gracefully, and building smooth async flows. Debugging and performance matters - you-ve used Instruments or similar tools to profile apps and smooth out bottlenecks before users ever notice them. Curiosity and a builder-s mindset - you-re excited to pick up tools like Firebase, analytics, or A/B testing if and when the product demands it. Clear, thoughtful communication - whether it-s a pull request, a stand-up, or a tough technical conversation, you can express yourself and collaborate with ease. Who You Are: You-re a seasoned iOS developer with at least 6+ years of hands-on experience , and you-re confident building production-grade apps from the ground up. You-re genuinely excited about what we-re building at Aspora - not just the tech, but the impact and ambition behind it. You thrive in high-autonomy environments - you don-t wait to be told what to do; you ask sharp questions, spot what-s missing, and get going. You hold a high bar for yourself and for those you collaborate with - code quality, clarity of thought, product sense. You-re proactive about learning - if a task demands something new, you pick it up, figure it out, and make it work. You behave like an owner - you see the big picture, take full responsibility for your work, and care deeply about how it performs out in the wild. You-re outcome-focused - you optimise for impact, not motion, and avoid busywork that doesn-t move the needle. You-ve got strong opinions, loosely held - you-re not afraid to advocate for what you believe, but open-minded enough to change your stance when shown a better path. Why Join Aspora: Design what users feel - Own the end-to-end mobile experience for a breakout fintech reimagining money movement for immigrants - one of the world-s most underserved and globally impactful communities. Build elegant systems that scale - Architect seamless, performant iOS flows that handle real-time financial interactions, compliance nuances, and product experiments - all while keeping UX buttery-smooth. Craft with people who care - deeply - Join a small, sharp, no-ego team that obsesses over clean architecture, thoughtful abstractions, and getting the details right - not just because its good practice, but because people depend on what we build. Set the tone for mobile at Aspora - Influence how we think about app design, testing, releases, and team culture. This isn-t just a code monkey job - you-ll help define how great mobile gets done here. Build for lives, not just screens - Your work won-t just look good - it-ll mean something . Every screen you design, every flow you polish, impacts how families send money, access opportunity, and move freely across borders. Leave a mark - This is your chance to build something that outlasts trends and tech stacks - crafted with care, driven by empathy, and rooted in real human need. If youre a senior iOS engineer looking for an opportunity to build and scale global fintech solutions while remaining hands-on, wed love to connect with you! Interview Process Round 1 : Resume Deep Dive & Core Tech Competencies(60mins) - Evaluate real-world system thinking, architecture judgment, and communication clarity. Round 2 : Machine Coding (3 hrs) - Assess coding expertise, quality and trade offs decision making. Cultural Fitment (30 mins) - Final conversation with the Head of Engineering & Founder to assess alignment with Aspora-s values, ownership mindset, and long-term vision. - We move fast-expect a streamlined process with quick feedback!
About Aspora People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team of 75+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact. We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you-re driven to redefine what global banking can be, we-d love to build the future with you. About the role As a Product Manager at Aspora, you will be responsible for defining, building, and launching products that deliver meaningful impact for our customers. You will own a product area end-to-end, from shaping the vision and strategy to executing a roadmap that balances user needs, business goals, and technical feasibility. You will work closely with Design, Engineering, and Growth to bring innovative solutions to life, navigating complexity and making clear trade-offs along the way. This role requires strategic thinking, excellent execution, and the ability to thrive in a fast-moving, often ambiguous environment. You will be both a visionary and a doer, ensuring we deliver products that our customers love and that move the business forward. What you-ll own Define and execute the product vision, strategy, and roadmap for your domain. Translate business objectives and customer insights into clear product requirements. Partner closely with Design and Engineering to deliver high-quality, user-centric features. Conduct market research, competitor analysis, and user testing to validate ideas. Prioritise features and improvements based on data, impact, and strategic alignment. Track product performance and iterate quickly based on feedback and metrics. Communicate product plans, progress, and decisions to stakeholders across the business. Ensure timely, high-quality releases by driving clarity, alignment, and accountability across teams. Who you are Circa 3-5 years of Product Management experience, must be coming with experience working for other fast-paced, consumer-focused industries. Proven track record of delivering successful products from concept to launch. Strong analytical skills and the ability to make data-informed decisions. Excellent communication and stakeholder management skills. Comfortable working in ambiguous, high-growth environments with high ownership. Skilled at balancing strategic vision with detail-oriented execution. Passionate about building products that make a meaningful difference in people-s lives. Why Aspora? Shape the future of a global fintech platform and redefine banking for immigrants worldwide. Own high-impact products and see your work directly influence customer lives and business growth. Be part of an early-stage team where speed, innovation, and ownership are the norm. Work in a dynamic, international, and fast-paced environment that encourages innovation and growth. Collaborate with passionate individuals who are committed to building world-class products. Competitive salary, comprehensive benefits, and ESOPs aligned with Aspora-s long-term vision. #LI-AR1
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