Senior Incident Manager

As a Senior Incident Manager at FIS in Pune, you will have the opportunity to work on challenging issues in financial services and technology within a supportive and collaborative team environment. **Role Overview:** You will act as the focal point for incident review and escalation, ensuring that service level agreements are met and supporting a 24/7 computer operations environment. Your responsibilities will include managing incident management processes across the enterprise, coordinating incident management activities, and directing technical specialists and computer operations staff during incident restoration. **Key Responsibilities:** - Acts as focal point for incident review and escalation - Supports a 24/7 computer operations environment to meet service level agreements - Develops, coordinates, and promotes incident management activities across the enterprise - Manages and directs technical and functional specialists during incident restoration - Acts as a liaison between inter or intra-datacenter teams for high severity incidents **Qualifications Required:** - 8 to 10 years of considerable knowledge of incident management principles - Familiarity with the ITIL framework - Strong knowledge of issue resolution and escalation practices, FIS products and services, and IT infrastructure - Ability to apply analysis and creative thinking to problem-solving - Effective communication skills at all levels within the organization At FIS, you will be part of the world's leading FinTech product MNC with a range of benefits to support your lifestyle and wellbeing. You will have a multi-faceted job with a broad spectrum of responsibilities in a modern international work environment surrounded by a dedicated and innovative team.,