8.0 - 12.0 years

0 Lacs

pune, maharashtra

On-site

As a Senior Incident Manager at FIS in Pune, you will have the opportunity to work on challenging issues in financial services and technology within a supportive and collaborative team environment. **Role Overview:** You will act as the focal point for incident review and escalation, ensuring that service level agreements are met and supporting a 24/7 computer operations environment. Your responsibilities will include managing incident management processes across the enterprise, coordinating incident management activities, and directing technical specialists and computer operations staff during incident restoration. **Key Responsibilities:** - Acts as focal point for incident review and esca...

Posted 1 day ago

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Senior Incident and Problem Manager FIS Global

8.0 - 12.0 years

0 Lacs

pune, maharashtra

On-site

As a Senior Incident and Problem Manager at FIS, you will play a crucial role in providing 24x7 support for incidents within a production environment, ensuring that service level agreements are met to support clients" critical business requirements. You will act as the focal point for incident review and escalation when necessary, working across various product lines and engaging with different levels of management on a daily basis. Your familiarity with the ITIL framework will be essential as the Incident Management process feeds into the Change and Problem processes. Your responsibilities will include developing, coordinating, and promoting incident management activities across the enterpr...

Posted 4 months ago

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