Senior Incident and Problem Manager FIS Global

8.0 - 12.0 years

0 Lacs

pune, maharashtra

On-site

As a Senior Incident and Problem Manager at FIS, you will play a crucial role in providing 24x7 support for incidents within a production environment, ensuring that service level agreements are met to support clients" critical business requirements. You will act as the focal point for incident review and escalation when necessary, working across various product lines and engaging with different levels of management on a daily basis. Your familiarity with the ITIL framework will be essential as the Incident Management process feeds into the Change and Problem processes. Your responsibilities will include developing, coordinating, and promoting incident management activities across the enterprise, ensuring the effective functioning of Incident Management processes across all support areas. You will manage and direct technical specialists and computer operations staff during incident restoration, serving as a liaison between different teams for high severity incidents. To be successful in this role, you should have 8 to 12 years of experience in incident management principles, procedures, and techniques. Strong knowledge of ITIL, issue resolution, escalation practices, FIS products and services, and IT infrastructure is required. Your ability to think analytically and creatively when problem-solving, along with effective communication skills at all organizational levels, will be key. You should also possess decision-making skills within specified parameters and the ability to make independent and collaborative decisions. Joining FIS will offer you an exciting opportunity to be part of the world's leading FinTech Product MNC, with a range of benefits designed to support your lifestyle and wellbeing. You will have a multi-faceted job with a broad spectrum of responsibilities in a modern international work environment, collaborating with a dedicated and innovative team. At FIS, we are committed to safeguarding the privacy and security of all personal information processed to provide services to our clients. Our recruitment model primarily involves direct sourcing, and we do not accept resumes from recruitment agencies not on the preferred supplier list. We do not bear any responsibility for fees related to resumes submitted through job postings or other parts of our company.,

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