Senior Implementation Consultant

Sprinklr

4 - 9 years

18 - 20 Lacs

bengaluru

Posted:10 hours ago| Platform:

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Skills Required

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Work Mode

Work from Office

Job Type

Full Time

Job Description

As an Implementation Consultant, you will:
Lead & deliver end-to-end implementation of Sprinklrs CCaaS solutions for enterprise clients, ensuring scalability, performance, and long-term value.
Serve as the technical voice of the customer and advocate for your clients needs when escalating product issues.
Configure the Sprinklr product for various brands and industries following high standards of delivery and quality.
Constant learning and collaborating with the team to develop best practices on product configuration.
Work as a team to understand product adoption by various brands and establish a standard practice to improve adoption.
Expertise in business analysis, functional specification, system design, platform configuration, testing and training while assisting in operational housekeeping. This includes:
o Provide social insights and recommendations to support clients business practices.
o Design and configure the appropriate Sprinklr solution to meet all requirements based on the best practices and client s custom needs, adhering to primary business use cases and platform functionality.
o Perform health checks of existing customers in need of platforms upgrades and suggest solutions based on best partners and client needs.
Ensure that all client users during customer onboarding are trained and educated properly on the platform and establish a relationship built on trust with client champions.
Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur.
Provide consulting advise to clients about Sprinklr platforms during different phases of projects

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