Senior Helpdesk Technician

The Tier 1/2 Desktop Support Technician is responsible for providing comprehensive technical support for our offshore office in New Delhi, four U.S.-based branch locations, and our remote workforce. This role ensures end-to-end support for users and systems across the organization.

Essential Duties & Responsibilities

• Provide technical support for end-users, including desktops/workstations, PBX phone systems, Microsoft Teams, corporate email, printers, and conference room systems.
• Support all BSI SaaS applications and perform IT support activities, including break/fix tasks.
• Manage hardware inventory, asset tagging, documentation, and reporting.
• Perform workstation installations, patching, and upgrades.
• Install, maintain, and monitor software applications.
• Interface with vendors for support services related to telephony, computers, and network systems.
• Research and recommend new or replacement equipment as needed.
• Ensure compliance with internal policies and external regulatory requirements.
• Assist with infrastructure projects, cybersecurity initiatives, and helpdesk operations as assigned.
• Report and document security concerns promptly and accurately in accordance with company policies.
• Provide after-hours support when necessary.

Education & Experience Requirements

• 3–5 years of experience in Tier 1/Tier 2 desktop and helpdesk support.
• Proficiency with Office 365 Suite.
• Experience with desktop operating systems: Windows 10, Windows 11, and Ubuntu.
• Hands-on experience managing Active Directory in a Windows environment.
• Knowledge of basic network protocols and switching fundamentals.
• Prior experience supporting cloud-based applications such as O365, Mimecast, AWS Workspaces, Salesforce, Okta, and Google Workspace.

Core Competencies

• Strong written and verbal communication skills.
• Excellent time management and organizational abilities.
• Ability to multitask and prioritize effectively.
• Team-oriented with strong problem-solving skills.
• Ability to handle confidential information with discretion.

Work Environment

• Professional office setting with occasional lifting (up to 50 lbs).
• Ability to sit for extended periods.
• Candidate must have a personal cell phone for communication.

What’s in it for you?

• Competitive compensation and full benefits package include medical, dental, and vision.
• 100% company-paid life insurance and disability coverage!
• 401K with company matching!
• 17 days PTO (increases with tenure) and 9 company paid holidays!
• Professional but fun, casual work environment and great team culture!

About BSI Financial
Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible. BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S. companies.

EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.