Senior Front Office Associate

Job Overview

The Front Office Associate is the face of the property — responsible for creating a warm and welcoming first impression for guests. This role involves handling check-ins and check-outs efficiently, managing reservations, assisting guests with inquiries, and coordinating with other departments to ensure a seamless guest experience.

Key Responsibilities

• Greet and assist guests upon arrival with professionalism and courtesy.
• Manage check-in, check-out, and reservation processes smoothly using the property management system (PMS).
• Respond promptly to guest inquiries via phone, email, and in person.
• Maintain accurate guest records and billing information.
• Coordinate with housekeeping and other departments for room readiness and guest requests.
• Handle payments, invoices, and daily cash reconciliation.
• Upsell rooms, food & beverage, and in-house activities when appropriate.
• Manage complaints and resolve guest issues with patience and empathy.
• Ensure lobby and reception areas are clean, organized, and welcoming.
• Assist with administrative tasks such as daily reports, occupancy tracking, and inventory coordination.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment

Application Question(s):

• Proficiency in spoken and written English is required.

Experience:

• Hospitality: 1 year (Preferred)

Work Location: In person