Senior Front Office Associate

Ø Ensure that the log book is read and signed every day before the shift

Ø To attend briefing by the beginning of the every shift

Ø Be informed on position of the day

Ø Have detailed information regarding arrivals and room requirements

Ø Ensure rooms are blocked for all arrivals as per the time of arrival and preference

Ø To co-ordinate with housekeeping to ensure rooms are ready as per standard

Ø Ready room to be allotted on arrival

Ø To ensure ready room is allotted to early morning arrival

Ø Ensure all VIPs & Lady executives rooms are ready on arrival and escorted as per the escort list

Ø Guest checkin early morning to be informed about the retention charges

Ø Ensure luggage reach with in 5 minutes on checkin

Ø Ensure all the complaints from the guests are handled efficiently and informed to the Duty Manager.

Ø All walkin to be checked with the Duty Manager

Ø Know the hotel so well that you do not have to say “I DO NOT KNOW”

Ø To re-confirm all the reservation for the day and any deviation to inform Duty Manager and follow up

Ø To ensure stores is pickup as per Stores schedule

Ø To action all service center request and adhere to the standards

Ø To attend accommodation meeting and cascade to all the staff

Ø To relieve Business Centre staff as and when required

Ø Wake call request to be forwarded to operator

Ø Resolve all the traces

Ø To ensure no registration card is missing and maintain the register for the same

Ø To ensure all the registers and records are updated

Ø To generate reports for AM/FOM

Ø Greet all guests and address them by name whenever you see him/her and ensure all required details like date of departure, address and mode of payment, etc., are filled-in properly on the registration card.

Ø Ensure that every guest has a smooth and quick check-in as per the Brand Standards

Ø Ensure that the de block report is duly updated with reason incase of de block of rooms

Ø Ensure that all keys of guest rooms are swiped as per the check out date mentioned.

Ø Ensure that all additional/Duplicate keys issued to guest rooms are duly recorded and checked

Ø Proper handover to be given shift wise

Ø Feed in the data collected from the guest through the registration card/business card, on to the Computer and update guest profiles accordingly

Ø Sell higher priced rooms to the guest (up selling) as per occupancy

Ø Ensure that all guest/internal correspondence is filed and maintained systematically.

Ø Ensure all messages are transmitted on time

Ø Answer all incoming calls for guests in their absence and convey/record all messages.

Ø Handle all guest mail, parcels, telegrams as per laid down procedures.

Ø Handling of all reservations received on the phone or by mail, etc.

Ø Carry out amendments and cancellations and accurately

Ø Grooming as per standard

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹21,000.00 per month

Benefits:

• Food provided

Work Location: In person