· Knowledge of all F&B standard operating procedures, quality presentation, and service and products · A good understanding and knowledge of the restaurant and kitchen · Knowledge of menu planning · Knowledge of the wines and beverage, food trends and special seasonal foods · Ability to asses quality control and adhere to service standards · Responds appropriately to guest needs during hours of operation · Displays comprehensive computer skills · To greet all guest on arrival and farewell them upon departure · To take reservations ensuring that all details are taken correct · To record any special request for the specific tables, birthday, and anniversaries and ensure that cakes, flowers are order correct. · To assist in compilation of guest histories for the regular clients and pass details to the F&B and sales department for their mailing lists · To ensure that the mise en place is correct to enhance the service the service timings. · Ensure that the presentation, quality and quantity of food are to the hotel standards. · To assist all department as and when required according to business needs · To answer the phone with a professioal manner at all times taking the correct details · To carry out any reasonable duties as may be requested by the department or other Hotel management · To conduct and prepare monthly training plans. Job Types: Full-time, Permanent Pay: ₹21,000.00 - ₹25,000.00 per month Benefits: Food provided Work Location: In person
Ø Ensure that the log book is read and signed every day before the shift Ø To attend briefing by the beginning of the every shift Ø Be informed on position of the day Ø Have detailed information regarding arrivals and room requirements Ø Ensure rooms are blocked for all arrivals as per the time of arrival and preference Ø To co-ordinate with housekeeping to ensure rooms are ready as per standard Ø Ready room to be allotted on arrival Ø To ensure ready room is allotted to early morning arrival Ø Ensure all VIPs & Lady executives rooms are ready on arrival and escorted as per the escort list Ø Guest checkin early morning to be informed about the retention charges Ø Ensure luggage reach with in 5 minutes on checkin Ø Ensure all the complaints from the guests are handled efficiently and informed to the Duty Manager. Ø All walkin to be checked with the Duty Manager Ø Know the hotel so well that you do not have to say “I DO NOT KNOW” Ø To re-confirm all the reservation for the day and any deviation to inform Duty Manager and follow up Ø To ensure stores is pickup as per Stores schedule Ø To action all service center request and adhere to the standards Ø To attend accommodation meeting and cascade to all the staff Ø To relieve Business Centre staff as and when required Ø Wake call request to be forwarded to operator Ø Resolve all the traces Ø To ensure no registration card is missing and maintain the register for the same Ø To ensure all the registers and records are updated Ø To generate reports for AM/FOM Ø Greet all guests and address them by name whenever you see him/her and ensure all required details like date of departure, address and mode of payment, etc., are filled-in properly on the registration card. Ø Ensure that every guest has a smooth and quick check-in as per the Brand Standards Ø Ensure that the de block report is duly updated with reason incase of de block of rooms Ø Ensure that all keys of guest rooms are swiped as per the check out date mentioned. Ø Ensure that all additional/Duplicate keys issued to guest rooms are duly recorded and checked Ø Proper handover to be given shift wise Ø Feed in the data collected from the guest through the registration card/business card, on to the Computer and update guest profiles accordingly Ø Sell higher priced rooms to the guest (up selling) as per occupancy Ø Ensure that all guest/internal correspondence is filed and maintained systematically. Ø Ensure all messages are transmitted on time Ø Answer all incoming calls for guests in their absence and convey/record all messages. Ø Handle all guest mail, parcels, telegrams as per laid down procedures. Ø Handling of all reservations received on the phone or by mail, etc. Ø Carry out amendments and cancellations and accurately Ø Grooming as per standard Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹21,000.00 per month Benefits: Food provided Work Location: In person
· Knowledge of all F&B standard operating procedures, quality presentation, and service and products · A good understanding and knowledge of the restaurant and kitchen · Knowledge of menu planning · Knowledge of the wines and beverage, food trends and special seasonal foods · Ability to asses quality control and adhere to service standards · Responds appropriately to guest needs during hours of operation · Displays comprehensive computer skills · To greet all guest on arrival and farewell them upon departure · To take reservations ensuring that all details are taken correct · To record any special request for the specific tables, birthday, and anniversaries and ensure that cakes, flowers are order correct. · To assist in compilation of guest histories for the regular clients and pass details to the F&B and sales department for their mailing lists · To ensure that the mise en place is correct to enhance the service the service timings. · Ensure that the presentation, quality and quantity of food are to the hotel standards. · To assist all department as and when required according to business needs · To answer the phone with a professioal manner at all times taking the correct details · To carry out any reasonable duties as may be requested by the department or other Hotel management · To conduct and prepare monthly training plans. Job Types: Full-time, Permanent Pay: ₹21,000.00 - ₹25,000.00 per month Benefits: Food provided Work Location: In person