Senior Facility Executive- Soft Services

• Serve as the primary point of contact for client interactions and build strong client relationships
• Manage contracts, service-level agreements (SLAs), and address client concerns promptly
• Design professional presentations (MBR, site induction, initiatives) and create clear communications for advisories and facility guidelines

• Conduct regular floor inspections and submit reports within governance timelines
• Coordinate minor project works, track progress, and liaise with consultants and suppliers
• Manage asset inventory and health checkups, ensuring timely completion of Planned Preventive Maintenance
• Oversee repair and maintenance activities, coordinating with AMC vendors for timely delivery

• Coordinate with the building team for visitor entries and promptly resolve related issues
• Ensure smooth visitor check-in processes and maintain security procedures
• Manage inward and outward material movement, including gate passes

• Monitor and maintain records for housekeeping, pantry, and stationery supplies
• Ensure availability of first aid kits and manage lost-and-found records
• Create Purchase Orders in the TEP Oracle System and verify/upload invoices.

• Ensure adherence to labor compliance, site procedures, building compliance, and landlord regulations
• Upload all required documents in ESG, iAuditor, ORSS, Intelex, and incident reporting systems on time
• Coordinate fire safety/fire drill training with the builder per local Fire NOC authority norms
• Support audits and certificate renewals as required

• Conduct office tours for new joiners to ensure smooth onboarding
• Assist employees with workspace and resource-related requests
• Plan and execute internal events, collaborating with internal teams and external vendors

• Manage reception area, ensuring cleanliness and orderliness of common spaces
• Proactively manage Help Desk/Service Now services to achieve or exceed KPIs
• Report Help Desk outputs to stakeholders and address operational challenges

• Bachelor's degree in Facility Management, Business Administration, or related field
• 8+ years of experience in facility management or related role
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office suite and facility management software
• Knowledge of health and safety regulations
• Excellent organizational and problem-solving abilities

• Client relationship management
• Vendor management and negotiation
• Budget planning and control
• Team leadership and coordination
• Crisis management and resolution
• Technical understanding of building systems
• Multitasking and prioritization

This position requires a detail-oriented professional who can manage multiple priorities simultaneously while maintaining excellent client relationships and ensuring compliance with all relevant standards and procedures.