Senior Executive-Sales & Services

As a Sales and Customer Representative at Malabar Gold & Diamonds, your primary responsibilities include: - Achieving individual sales targets and executing company strategies to enhance store profit. - Greeting and engaging with customers to understand their requirements. - Directing customers to products, influencing buying decisions, and driving sales through suggestive selling. - Conducting remote selling activities as requested to maximize customer reach. - Performing priority selling for aged stock while maintaining customer satisfaction. - Introducing HNI Customers to all product categories through cross selling and cross promotion. - Handling customer queries and complaints with the right solutions. - Providing excellent customer service by educating customers on product details and benefits. - Packing products in front of CCTV camera for online orders to maintain security. - Handling customer returns and Old Gold by performing necessary quality checks. - Gathering feedback from customers and sharing it with the Manager for business improvement. - Ensuring accurate entry of customer details after purchase for database maintenance. - Checking product details, weight, and invoice accuracy after sales. In addition to the above responsibilities, you will also: - Inform customers about special offers and enroll them in various schemes. - Support customers in the scheme opening process and advance customer profiles. - Coordinate customer order placement to ensure on-time delivery. - Count and tally stock daily, transfer stock to the locker, and report sold stock for inventory maintenance. - Execute visual merchandising guidelines, maintain product quality, and ensure jewellery safety. - Generate customer leads, increase footfall, and support in-store team in event management. - Build awareness of competitors" products, update product knowledge, and assist in BTL marketing. - Adhere to grooming standards, SOPs, and cost-effective practices. - Prepare sales reports and submit them to Senior Management. - Acquire knowledge in all store sections, seek self-development opportunities, and identify training needs for yourself. Malabar Gold & Diamonds is committed to providing exceptional customer service, maintaining product quality, and fostering continuous self-improvement and growth among its employees.,