Senior Executive-Sales & Services

Role Overview: As a Senior Executive-Sales & Services at Malabar Gold & Diamonds, your primary responsibility will be to achieve individual sales targets and execute company strategies to enhance store profit. You will greet and engage with customers in a welcoming manner, understand their requirements, and guide them to make informed purchasing decisions. Additionally, you will conduct remote selling activities, handle customer queries and complaints, and provide excellent customer service by educating customers on product details and benefits. Key Responsibilities: - Achieve individual sales targets and execute company strategies to enhance store profit - Greet and engage with customers, understand their requirements, and guide them to make informed purchasing decisions - Conduct remote selling activities to maximize customer reach - Perform priority selling to minimize aged stock while maintaining customer satisfaction - Cross sell and cross promote to HNI customers across all product categories - Handle customer queries and complaints, providing appropriate solutions - Educate customers on product details, benefits, and Malabar Promises - Ensure accurate entry of customer details after purchase for database maintenance - Inform customers about special offers and enroll them in various schemes - Coordinate customer order placement and ensure on-time delivery - Manage daily stock count, record opening and closing stock, and ensure timely replenishment - Execute visual merchandising guidelines, maintain product display quality and freshness - Generate customer leads, increase footfall, and support marketing activities - Adhere to grooming standards, SOPs, and cost-effective practices - Prepare sales reports for senior management - Acquire knowledge across all store sections and actively seek self-development opportunities - Identify training needs, complete mandatory training programs, and adhere to performance appraisal timelines Qualifications Required: - Graduation - Age: 33 years - Experience: 4 to 5 years Additional Details: - Location: Kolkata, West Bengal, India - Salary Range: As per industry standard (INR),