Senior Executive - Pricing & Customer Service

Role & responsibilities

Pricing:

• Receive and analyse customer inquiries and RFQs for Air, Ocean, and Road freight.
• Obtain rates from shipping lines, airlines, transporters, and overseas agents.
• Prepare accurate and competitive quotes within the defined turnaround time.
• Maintain and update rate sheets, tariffs, and pricing records.
• Support the sales team with rate negotiations and spot quotations.
• Track market trends and competitor pricing to ensure competitiveness.

Customer Service:

• Act as a single point of contact for customers on booking, shipment status, and documentation.
• Coordinate with operations, warehouse, and transport teams for smooth cargo movement.
• Provide timely shipment updates and proactively resolve customer issues or delays.
• Handle pre-alerts, delivery orders, PODs, and billing coordination.
• Maintain high levels of communication and service quality to enhance customer experience.
• Support in customer onboarding, maintaining SOPs, and ensuring service KPIs are met.

Preferred candidate profile

• Graduate in Logistics, Commerce, or a related field.
• 3 to 5 years of experience in pricing and/or customer service in freight forwarding
• Strong knowledge of freight forwarding and logistics operations (Air / Ocean / Road).
• Proficiency in rate negotiation and quotation preparation.
• Excellent communication and coordination skills.
• Customer-focused attitude with problem-solving ability.
• Good command of MS Office (Excel, Word, Outlook).
• Ability to multitask and manage deadlines efficiently.
• Knowledge of INCO terms, carrier contracts, and freight documentation preferred.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person