Senior Executive / Manager - Ecommerce Operations

Job Summary:

Senior Executive / Manager E-commerce Operations

Key Responsibilities:

• Manage end-to-end order processing for online marketplaces (Amazon, Flipkart, Zepto, Blinkit, etc.)
• Coordinate with internal warehouse and logistics teams for timely dispatches
• Monitor and update product listings, stock availability, pricing, and offers
• Resolve operational issues such as order delays, return disputes, and escalations
• Maintain accurate reporting for returns, sales performance, and stock reconciliation
• Collaborate with marketplace account managers and internal stakeholders
• Drive process improvement and operational efficiency
• Ensure adherence to platform SLAs and compliance standards

Key Skills Required:

E-commerce operations, Order management, Marketplace coordination, Inventory management, Listing management, Pricing control, Return and refund handling, Dispatch coordination, Data analysis, Excel proficiency, Vendor communication, Logistics coordination, SLA management, Problem-solving, Team coordination, Quick commerce platforms, Hindi communication, Attention to detail, Process improvement, Platform compliance

Requirements:

• Bachelor's degree or above (preferred in Business, Supply Chain, or related field)
• 4 to 6 years of experience in e-commerce or supply chain operations
• Strong working knowledge of e-commerce platforms (Amazon, Flipkart, Blinkit, Zepto, etc.)
• Excellent communication and coordination skills
• Proficiency in MS Excel and reporting tools

• Fluency in Hindi is mandatory

• Female

  candidates are preferred .