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SBI Card
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Senior Executive - Digital Servicing

Senior Executive - Digital Servicing

SBI Card

3 - 8 years

3 - 7 Lacs

gurugram

Posted:1 hour ago| Platform:

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Skills Required

process orientation external audit process documentation analytical turbine wellness credit cards data analytics medical insurance csat

Work Mode

Work from Office

Job Type

Full Time

Job Description

What s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning development framework

Role Purpose

Responsible of analyzing the response received from ILA and raise defects.

Role Accountability

Analyze the responses received from ILA and raise defects in the contents as per response to customer queries. Raise it the ALM
Assist in closure of BRDs to track the requirement gathering here
Ensure successful completion of UATs for the new deployments on time
Analyze the CSAT dump (If required by calling the customer) and highlight the reasons for DSAT
Reduce month on month the SRs in Cardone (Raised through Helpline and email Channel) which can be catered through ILA
Ensure process documentation and compliance adherence

Measures of Success

No adverse observations in internal/external audits
Reduction of SRs in helpline and email channel
Improvement in CSAT
Process adherence as per MOU

Technical Skills / Experience / Certifications

Experience of New Age tools
Knowledge of data analytics tools and data lake systems (Spine, Turbine etc. )

Competencies critical to the role

Process Orientation
Analytical Ability
Problem Solving Skills
Market Awareness

Qualification

Graduate in any discipline

Preferred Industry

FSI

Job for Automation

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