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Bajaj Finance
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Senior Executive - Debt Management Services - The Wheels - 2W/3W

Senior Executive - Debt Management Services - The Wheels - 2W/3W

Bajaj Finance

1 - 3 years

6 - 10 Lacs

akbarpur

Posted:3 hours ago| Platform:

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Skills Required

go compliance finance risk hr data management governance systems onboarding sales education relationship management operations crm salesforce business communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Executive - Debt Management Services - The Wheels - 2W/3W
Job Purpose
This position is open with Bajaj Finance Ltd. Acts as the first link of management between the executors (field staff) and management. An effective communicator with exceptional relationship management skills, able to relate to people at all levels of business and management. Responsible for delivery of business AOP objectives for the assigned geography. Duties and Responsibilities

Achieving business targets with assigned channels based on location and market potential.

People Management (Off-roll)Hiring, retention, and productivity.

Ensure sales governance through compliance with systems and processes.

Track, manage, and control PDD requirement compliance.

Reduce customer complaints and cancellations by preventing miss-selling.

Understand CRM systems, especially Salesforce.com.

Effectively engage with Credit, Operations, Risk, and 2W/3W teams.

Ensure TAT is maintained for case processing.

Major Challenges

Training self and team members.

Hiring the right candidates.

Smooth onboarding for new employees and dealers/partners.

Retention of off-roll staff.

Key Decisions

Hiring off-roll staff.

Approvals by coordinating with internal stakeholders (e.g., clearing cases).

Lead allocation.

Field activity planning and closure.

Key Interactions
Internal Clients:

Interact with internal departments such as product, credit, operations, RCS, and compliance to process files.

Coordinate with HR for hiring and retention.

External Clients:

Engage with customers.

Map market competition.

Dimensions
Financial Dimensions:

Handle 45 to 70 cases per month (depending on location and market potential).

Other Dimensions:

Total team size9

Number of direct reports5 to 9

Number of outsourced employees5 to 9

Number of locations1 to 4

ProductTwo Wheeler Loan

Required Qualifications and Experience
Educational Qualifications:

Graduate / Post Graduate

Good command of Excel is essential

Work Experience:

1 to 3 years of relevant experience in team management

Skills and Attributes:

Result-oriented; go-getter attitude

Collaborative work style to engage with peers and colleagues

Excellent team management and interpersonal skills

Strong communication skills

Highly ambitious and self-motivated

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Senior Executive - Debt Management Services - The Wheels - 2W/3W