Senior Executive - Debt Management Services - The Wheels - 2W/3W

1 - 3 years

6 - 10 Lacs

Posted:3 hours ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description


 Senior Executive - Debt Management Services - The Wheels - 2W/3W 
 Job Purpose 
This position is open with Bajaj Finance Ltd. First link of management between the executors (field staff) and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography.  Duties and Responsibilities 
 Principal Accountabilities 
  • Achieving business numbers with the assigned line of channels (basis location and market potential).
  • People Management (Off roll)Hiring, Retention Productivity.
  • Sales Governance through compliance of systems and processes.
  • Responsible for tracking, managing controlling PDD requirement compliance.
  • Reduction in customer complaints cancellation by ensuring that no miss-selling is being done.
  • Understanding of CRM (Salesforce.com).
  • Effectively engage with Credit, Operations, Risk within 2W/3W teams.
  • To ensure TAT is maintained for case processing.

  •  Major Challenges 
  • Training of self and their team below.
  • Hiring right candidate.
  • Smooth onboarding to help settle the employee well in BFL.
  • Smooth onboarding of new dealer/partner with BFL.
  • Retention of Off-roll staff.

  •  Decisions 
  • Hiring of Off roll staff.
  • Approvals by coordinating with internal stakeholders (e.g., clearing cases).
  • Lead allocation.
  • Field activity planning and closure.

  •  Interactions   Internal Clients: 
  • Connect with various internal departments (product, credit, Ops, RCS compliance) to process the file.
  • Connect with HR department for hiring retention.
  •  External Clients: 
  • Engaging with customers.
  • Mapping of market competition.

  •  Dimensions   Financial Dimensions: 
  • From 45 to 70 Cases MOM (depending upon location and market potential).
  •  Other Dimensions: 
  • Total Team Size9
  • Number of Direct Reports5 to 9
  • Number of Indirect ReportsNA
  • Number of Outsourced Employees5 to 9
  • Number of Locations1 to 4
  • Number of Products1 (Two Wheeler Loan)

  •  Required Qualifications and Experience   Skills and Knowledge: 
  • Graduate / Post Graduate qualifications.
  • Good command in Excel is essential.
  • 1 to 3 years of relevant experience in managing team.
  • Result oriented - Go getter attitude is must.
  • Should have collaborative work style to engage with peers colleagues across the company.
  • Excellent team management interpersonal skills.
  • Excellent command over communication skills.
  • Highly ambitious self-motivated.
  • ```

    Mock Interview

    Practice Video Interview with JobPe AI

    Start Job-Specific Interview
    cta

    Start Your Job Search Today

    Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

    Job Application AI Bot

    Job Application AI Bot

    Apply to 20+ Portals in one click

    Download Now

    Download the Mobile App

    Instantly access job listings, apply easily, and track applications.

    coding practice

    Enhance Your Skills

    Practice coding challenges to boost your skills

    Start Practicing Now
    Bajaj Finance logo
    Bajaj Finance

    Financial Services

    Pune