Senior Executive - Debt Management Services - The Wheels - 2W/3W

1 - 3 years

6 - 10 Lacs

Posted:15 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


 Senior Executive - Debt Management Services - The Wheels - 2W/3W 
 Job Purpose 
This position is open with Bajaj Finance Ltd. Acts as the first link of management between field staff (executors) and management. The role requires effective communication and exceptional relationship management skills, with the ability to relate to people at all business and management levels. Responsible for delivering business AOP objectives for the assigned geography.  Duties and Responsibilities 
 Principal Accountabilities 
  • Achieve business numbers with assigned channels based on location and market potential.
  • People Management (Off-roll)Hiring, retention, and productivity.
  • Sales governance through compliance with systems and processes.
  • Responsible for tracking, managing, and controlling PDD requirement compliance.
  • Reduce customer complaints and cancellations by ensuring no miss-selling.
  • Understanding of CRM (Salesforce.com).
  • Effectively engage with Credit, Operations, Risk, and within 2W/3W teams.
  • Ensure TAT is maintained for case processing.

  •  Major Challenges 
  • Training of self and team members.
  • Hiring the right candidates.
  • Smooth onboarding for new employees to help them settle in BFL.
  • Smooth onboarding of new dealers/partners with BFL.
  • Retention of off-roll staff.

  •  Decisions 
  • Hiring of off-roll staff.
  • Approvals by coordinating with internal stakeholders (e.g., clearing cases).
  • Lead allocation.
  • Field activity planning and closure.

  •  Interactions 
     Internal Clients 
  • Interact with various internal departments (product, credit, operations, RCS, compliance) to process files.
  • Coordinate with HR for hiring and retention.

  •  External Clients 
  • Engage with customers.
  • Map market competition.

  •  Dimensions 
     Financial Dimensions 
  • Handle 45 to 70 cases per month (depending on location and market potential).

  •  Other Dimensions 
  • Total team size9
  • Number of direct reports5 to 9
  • Number of indirect reportsN/A
  • Number of outsourced employees5 to 9
  • Number of locations1 to 4
  • Number of products1 (Two Wheeler Loan)

  •  Required Qualifications and Experience 
     Skills and Knowledge 
  • Graduate or Post Graduate qualification.
  • Good command of Excel is essential.
  • 1 to 3 years of relevant experience in managing teams.
  • Result-oriented with a go-getter attitude.
  • Collaborative work style to engage with peers and colleagues across the company.
  • Excellent team management and interpersonal skills.
  • Excellent command over communication skills.
  • Highly ambitious and self-motivated.
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    Bajaj Finance logo
    Bajaj Finance

    Financial Services

    Pune