Senior Executive - CRM For Residential Projects

6 - 11 years

3 - 7 Lacs

Posted:9 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Position Title:

Location:

recruitment@hiliving.in

Role Overview:

The CRM will be responsible for managing customer interactions, overseeing the customer lifecycle from initial contact through post-sale support, and ensuring satisfaction throughout residential projects. The role involves addressing client needs, resolving issues, and enhancing the overall customer experience to build strong, lasting relationships.

Key Responsibilities:

Customer Engagement & Relationship Management:

  • Manage and nurture relationships with residential project customers.
  • Serve as the primary point of contact for clients, ensuring timely and accurate responses.
  • Conduct regular follow-ups, keeping clients informed about project progress and addressing any concerns.

Sales & Post-Sales Support:

  • Collaborate with the sales team to onboard new customers and ensure a seamless transition post-sale.
  • Address customer inquiries related to residential properties, legal documentation, and payment schedules.
  • Support the handover process, ensuring all deliverables meet customer expectations.

Issue Resolution:

  • Handle customer complaints and concerns, providing quick and effective resolutions.
  • Coordinate with internal departments (construction, legal, finance) to resolve issues.

Documentation & Reporting:

  • Maintain accurate customer records and update CRM systems.
  • Generate reports on customer satisfaction, complaints, and resolution times.
  • Ensure all client communications are properly documented.

Process Improvement:

  • Analyze customer feedback and identify areas for improvement.
  • Implement best practices to enhance customer experience and retention.

Compliance & Ethics:

  • Ensure all customer interactions adhere to company policies and regulatory guidelines.
  • Maintain confidentiality and integrity in handling customer data.

Required Skills & Qualifications:

Experience:

  • Minimum of 6+ years in customer relationship management, preferably within residential real estate projects.
  • Proven track record of handling high-value clients and complex residential projects.

Technical Skills:

  • Proficiency in CRM software (e.g., Salesforce, Zoho, HubSpot).
  • Strong knowledge of real estate processes, legal documentation, and regulatory standards.

Soft Skills:

  • Excellent communication, negotiation, and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Attention to detail with a customer-centric approach.
  • Ability to handle high-pressure situations calmly and effectively.

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