Senior Executive - Central Verification

SBI Card

2 - 5 years

5 - 9 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

process orientation compliance process documentation billing wellness credit cards medical insurance stakeholder management operations auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure Process TAT, Accuracy , Timely Billing Closure
Coordinate with Location Managers & agencies for daily uploads
Monitor Agency compliance adherence (e. g. agreement, NDC, agency termination letter, Audit), achievement of TTV, and quick closure of escalation mails
Track TAT burst cases for priority closure, perform Decline Review & rectification on identified curable cases, map pin codes
Ensure timely revert on verification emails
Perform process documentation and compliance adherence

Measures of Success

Operational SLAs (daily verification upload targets, back check accuracies, SVCL Coverage etc. )
TAT Adherence for uploads P(90)
Customer complaint resolution rate
Process Adherence as per MOU

Technical Skills / Experience / Certifications

Credit Card knowledge along with good understanding of Credit Processes

Competencies critical to the role

Stakeholder Management
Process Orientation
Detail Orientation
Customer Orientation
Verbal and written Communication

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