Jainam Broking Limited
8 months ago Location Kailash Nagar Department Growth Retail JBL Employment Type Full-time Applications Received 1 Closes On 6 Dec, 2024 Key Responsibilities Leadership & Supervision: Lead and mentor a team, offering ongoing support and guidance to ensure their success Performance Management: Establish performance targets for team members and monitor their progress to ensure targets are met or exceeded Performance Reviews: Conduct regular evaluations of team performance, providing constructive feedback to support professional development Issue Resolution: Address escalations and complex client issues with professionalism, ensuring efficient and effective resolution Training & Development: Design and deliver training programs for new hires and ongoing development for existing team members, incorporating industry best practices Trend Analysis: Stay informed on industry trends and integrate relevant best practices into training and team strategies Strategic Refinement: Analyze market trends and client feedback to continuously refine team strategies and sales tactics KPI Tracking: Monitor key performance indicators (KPIs), preparing and presenting regular reports on team performance Process Improvement: Identify areas for improvement in team processes and implement action plans to address gaps, enhancing the onboarding process and overall efficiency CRM Utilization: Use CRM and other relevant software to track call metrics and client interactions effectively Cross-Department Coordination: Collaborate with other departments to streamline processes and improve overall team efficiency

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Senior Executive B2C