Senior Engineer

Job Description

Join our Team About this opportunity: We are now looking for ITAC Tier-2 level technical specialist that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve Ericsson RAN related issues to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, CPM, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with customer support, PDU, 3rd party suppliers and local authorities. What you will do: Support Trouble Tickets, using support tools and following global support processes based on WLA and relevant SLA. Hands on I&C and KPI troubleshooting skills with GSM, WCDMA, LTE and NR technologies on eNodeB/gNodeB/BSC/RNC nodes. Identify root cause and compose suitable remedies and solutions to the problems. Understand HLD, LLD, etc. NPI troubleshooting skills with FNI and Lab testing exposure will be an added advantage. Support SI (System Integrator), configuration/integration work, system test or acceptance test, upgrade or capacity expansion activities, as well as vital troubleshooting. Provide 24/7 support if assigned. Work with Customer Support, PDU teams when required. 24 x 7 hotline support (occasional). Creative problem-solving and excellent troubleshooting / debugging skills Be responsible self-competence development, driving competence for the team Build a productive work environment for individuals and own organization Understand Ericsson business processes related to trouble ticket/support functions. Able to manage team and responsible for delivery. Flexible and able to work in shifts. Independent and accountable for business delivery, TT support, tools support and project support. The skills you bring: Deep understanding of Trouble ticket support model Customer handling and coordination skills Excellent Social and communication skills Financial acumen and skills Formulating strategies and concepts Adhering to principles and values Leading, supervising, and responding to change in a high pace environment. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 767424