Senior Engineer/ Assistant Manager-CTS

Customer Support Service Coordination

• Deliver day-to-day service support to Customer Centres using CTS tools.
• Ensure timely resolution of myQUEST tickets.
• Conduct field visits for root cause analysis and technical support.

Product Quality Warranty Management

• Collect and interpret product guarantee data from Customer Centres.
• Communicate findings to relevant departments for continuous product improvement.
• Manage PQM and TCM processes to reduce warranty costs and failure rates.
• Handle warranty claims through WAnT Claim Review.

Engineering Change Product Development

• Track and implement Engineering Change Bulletins (ECB) and Service Bulletins (SB).
• Actively participate in new product development meetings to ensure serviceability and lifecycle cost optimization.

Technical Documentation Information Flow

• Ensure timely access to service and technical information for all products.
• Regularly update Service and Maintenance Kits based on product design changes.
• Modify Approved Spare Lists (ASLs) in line with design notifications.

Failure Analysis Reporting

• Perform detailed failure report analysis to identify trends and root causes.
• Collaborate with cross-functional teams to drive corrective actions.
  

• Minimum 3 years of field experience on customer technical support (Piston machines).
• Technical knowledge on compressors and compressed air ancillaries is a necessity.
• Should have strong knowledge of Atlas Copco products.
• Should be conversant with Atlas Copco standards, design and drawing methodology.
• Should interact with customers and visit them whenever necessary
• Strong knowledge of MS-office tools

• Good communication skills in English language (verbal and written)
• Should have very good analytical and problem-solving skills.
• Able to work within a time frame in line with management requirement.
• Able to plan and organize effectively with the right sense of urgency.
• Have a Customer Centric mindset.

• Degree/Diploma in Mechanical/Electrica